• Lead international operations with 200+ employees across 5 countries, overseeing delivery, support, and customer success • Implemented a KPI - driven operating model, improving profitability and scalability across business units • Integrated multiple acquisitions, aligning teams and realizing synergies while preserving cultural cohesion • Sustained high customer satisfaction across 10+ product lines in diverse markets • Introduced AI - driven tools (e.g., internal GPT assistant, support bot), boosting service eƯiciency and self - service rates

• Optimized service and process management structures for 70+ employees • Reduced time - to - resolution by 30% through process optimization and tool implementation • Established KPI - based performance reviews and service excellence programs • Temporarily led payroll and time consulting teams during organizational transition • Improved customer feedback loops, reducing escalations by over 25%

• Scaled global after - sales operations to 25 subsidiaries and 60+ service partners • Introduced digital tools (CPQ, CRM, SharePoint), improving quote accuracy and cycle time • Led strategic service optimization projects aligned with international expansion goals