Drove AI-based automation across Customer, Merchant, AML, Banking, and Fraud operations, cutting workforce by 500+ FTEs. Scaled teams from 500 to 1,000+ FTEs in under 10 months, achieving $40M+ annualized savings via Six Sigma and process improvements. Oversaw $x00M in annual outsourcing for 4,000+ professionals, streamlining vendor management and compliance across six new markets. Elevated TrustPilot scores from 4.2 to 4.6 in 6 months by embedding data-driven enhancements and continuous improvement initiatives.