Hello, I'm Giovanni L.
Details
- Professional CategoryConsulting & Advisory
- Location
- Years of Relevant Experience15-20 years
- Seniority LevelExecutive
- Consulting Rate (Hourly)1000
Headline
Applied AI, Klarna, Uber, Google
Experience
Director of Product Operations
Relevant/Notable employerKlarnaDecember 2020 - CurrentDrove AI-based automation across Customer, Merchant, AML, Banking, and Fraud operations, cutting workforce by 500+ FTEs.
Scaled teams from 500 to 1,000+ FTEs in under 10 months, achieving $40M+ annualized savings via Six Sigma and process improvements.
Oversaw $x00M in annual outsourcing for 4,000+ professionals, streamlining vendor management and compliance across six new markets.
Elevated TrustPilot scores from 4.2 to 4.6 in 6 months by embedding data-driven enhancements and continuous improvement initiatives.
Industry
- Consumer Services
- Financial Services
- Professional Services
- Technology, Information and Media
- Transportation, Logistics, Supply Chain and Storage
Specific Jurisdictions That I'm Qualified In or Can Cover
Italy
United Kingdom
United Arab Emirates
Spain
Netherlands
United States
Language(s)
- English
- Italian
- Spanish
I am interested in
- Professional / Business Networking
- Career Opportunities
- Providing Services based on my Expertise