Founded and led a technology-driven SME, transforming it into a thriving web-software engineering solution provider. Built and scaled a proprietary CMS, ERP, CRM, Ecommerce and iGaming SaaS product portfolio, delivering innovative solutions across fintech, banking, telecom, travel, healthcare, manufacturing, and maritime sectors. Hired and managed a team of 6 engineers and UX designers. Directed Go to Market, business development and account management for 82 nationwide clients, achieving peak ARR at €626K in 2007. Designed and implemented digital marketing strategies, including SEM and SEO. Successfully exited the company privately in 2011.

Led strategic execution of the European Commission’s €105M Digital Transformation initiative, overseeing large-scale project management and service delivery, in EU Customs (fintech) space. Hired and managed a remote organization of 68 professionals over 7 functional teams across EU, driving operational efficiencies and elevating Productivity by 32% year-over-year. Directed a portfolio of 31 projects totaling €19M, improving SLA metrics by 22% and streamlining service frameworks for enhanced client engagement. Optimized operational workflows, fostering cross-functional collaboration and scaling business processes to support enterprise-wide digital transformation efforts. Increased sales by €18.5M in 2014 by successfully upselling framework contracts and expanding service offerings.

Hired and directed a sales team of 12, positioning the company as a dominant force in staff augmentation for enterprise software, fintech, data/AI, iGaming and ΙοΤ industries. Led USA, EU, GCC and APAC Go to Market and revenue growth initiatives, expanding revenues from $0 to $253M ARR and the ecosystem to 8M members, while hiring an active workforce of 5,650 FTEs. Established business strategies which strengthened the company’s market and product presence, resulting in 27% Client Success increase in 2018 across our 714 client base. Authored and implemented Best Practices playbooks, optimizing Business Scalability, Productivity, cross functional team collaboration and Client Success across global operations. Managed strategic accounts as Al Jazeera, Instagram and Pinterest, driving $24M in Annual Revenue

Hired and led a team of 12 Project Directors and oversaw a cross-functional workforce of 115 professionals to drive operational excellence for 78 BSS fintech (charging and billing) projects, introducing KPIs that improved First-Time-Right delivery rates and reduced overall Cost by 36%. Managed revenue generation, boosting Annual Revenue from $22M to $38M and Client Success by 23% in 2020, for Tier 1 and Tier 2 telecoms, including Vodafone Group, Deutsche Telekom, TIM Italy, British Telecoms, Turk Telekom, Tele2, Watanya, Kcell, Lifecell and Hrvatski Telekom in EU, and STC Saudi Telecommunication Company and Du Telecom in GCC. Increased Productivity by 19% and improved SLA metrics by 18%, strengthening Service Quality. Spearheaded the development of new delivery processes, scaling operations across the 970-employee organization. Drove products improvement initiatives including smart automations and AI.

- Managed a cross-functional delivery organization, fostering collaboration and operational efficiency, delivering Digital Transformation, AI, Fintech, IoT, Telco and SaaS solutions. - Led business expansion across USA, EMEA, GCC and APAC markets. - Acted as a trusted Client Partner to Fortune 500 companies. - Implemented process optimizations that reduced Rework and enhanced Service Delivery. - Drove products improvement initiatives including AI/NLP.

- Hired and led the Business Development and Key Account Management teams of 9 direct reports, introducing streamlined processes and MEDDIC methodology to enhance sales efficiency. - Directed USA, EMEA, GCC and APAC Go to Market strategies, adding to the ARR, and increasing Gross Revenue Retention Rate. - Developed commercialization strategies for the Loyalty Program, MiCA, iGaming and licensed gambling verticals. - Member of the Risk Committee. - Directed app and platform product improvements and new features additions.