Procure-to-Pay (P2P) Supplier Management Portal (FY25) • Leading the P2P project, managing project initiation, overall planning, and documentation of business requirements. • Automating payment file generation and validation, ensuring accuracy based on rate cards and business logic. • Implementing user creation and role management with approval workflows to enhance security and compliance. • Integrating CDAX & S4 for seamless procurement operations, enabling document retrieval and validation. • Engaging with outsourced development teams for requirements grooming, sprint planning, and progress monitoring. • Conducting monthly stakeholder meetings and demos for alignment and project transparency. • Identifying and mitigating project risks to ensure smooth execution. Resource Scheduling Optimization (RSO) • Led the RSO initiative, an advanced Microsoft Dynamics add-on for automatic work order assignment, optimizing technician assignment based on skills and route efficiency. • Documented and analyzed dispatch models across regions to guide enhancements for the releases, aligning the model with operational goals. • Supported RSO expansion by collaborating with cross-functional teams to enhance operational efficiency and expand reach, positively impacting program strategy and service reliability. • Documented RSO user guides and supported technician onboarding. • Collaborated with the dispatch team to address change requests and resolve issues. • Conducted business validation and testing to refine scheduling models for operational accuracy. • Enhanced technician dispatch accuracy through global collaboration and algorithm improvements. Field Engineering Suite (FES API Suite) • Overseeing the FES API Suite, enabling real-time communication and workflow automation for partner engineers. • Leading partner onboarding and technical integration for seamless access to support tools. • Ensuring API stability through rigorous testing, driving field service efficiency. Field Transformation (FT) • Actively contributed to the Field Transformation (FT) project, focusing on improving field service processes for major partners, Field Services, and dispatch operations. • Collaborated closely with stakeholders to deliver a consistent, user-friendly experience for end-users, aligning the FT project with broader service improvement goals. Field Service Platform Testing & Validation • Leading the testing and validation of RSO and FES API projects to ensure reliability, system stability, and operational effectiveness. • Conducting detailed performance analysis to assess project impact and drive continuous improvements.