Consumer Services
Active

Alison L

Customer Service & Operations Specialist | Korean Market Expert | Solution-Oriented Operational Strategis

Jurisdiction

Hong Kong S.A.R.

Experience

Seniority LevelMid-Senior level
Years of Experience6-10 years
Current StatusActive
Complaint Manager
2021 - 2025

• Orchestrated the resolution of escalated customer issues, leveraging strong problem-solving skills and a deep understanding of customer needs to implement solutions that enhanced satisfaction and brand loyalty. • Drove customer engagement in the Korean market as the dedicated language specialist, transforming inquiries and operational tasks into opportunities to build relationships and foster customer advocacy. • Facilitated cross-departmental collaboration to analyze existing workflows and translate customer feedback into actionable insights, leading to process improvements and a more seamless customer journey. • Led communication initiatives between global headquarters and the APAC office, fostering a shared vision and driving team motivation to achieve key objectives and business goals. • Championed the development and implementation of comprehensive training programs, empowering staff with the knowledge and skills necessary to deliver exceptional customer experiences and resolve conflicts effectively. • Leveraged customer data and analytics to identify trends, inform strategic decisions, and drive continuous improvement in customer experience across the organization. • Served as a key knowledge resource, ensuring the team consistently operated in alignment with company guidelines and best practices, driving operational excellence.

Project Coordinator
2019 - 2021

• Managed all logistical aspects of events, including paperwork, transportation, and scheduling, ensuring seamless execution and contributing to consistently successful internal and external events. • Spearheaded the planning and execution of diverse events, concerts, and overseas functions for high-profile celebrities, consistently exceeding client expectations and earning positive feedback. • Cultivated strong client relationships through frequent phone and email communication, managing expectations effectively and adapting quickly to last-minute changes while actively seeking new business opportunities. • Collaborated closely with clients to understand their unique needs and objectives, translating their vision into meticulously planned and flawlessly executed events that consistently achieved desired outcomes.

Administrative Officer
2015 - 2017

• Streamlined document management by implementing a systematic filing system and digitizing communication channels, ensuring efficient retrieval and traceability of information. • Cultivated strong, long-term professional relationships with clients, fostering a mutually beneficial environment based on trust and open communication. • Provided comprehensive support to the Director and their family, assisting with their transition and integration into daily life in Hong Kong.

Education

Masters of Master of Arts in Translating and Interpreting The Hong Kong Polytechnic university
2021 - 2023

Skills

Core skills0
Languages4

Languages

English
Korean
Cantonese
Chinese