Hello, I'm Alison L.
Details
- Professional CategoryOperations, Logistics, Customer Support
- Location
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)20
Headline
Customer Service & Operations Specialist | Korean Market Expert | Solution-Oriented Operational Strategis
Experience
Complaint Manager
Chrono24October 2021 - May 2025• Orchestrated the resolution of escalated customer issues, leveraging strong problem-solving skills and a deep understanding of customer needs to implement solutions that enhanced satisfaction and brand loyalty.
• Drove customer engagement in the Korean market as the dedicated language specialist, transforming inquiries and operational tasks into opportunities to build relationships and foster customer advocacy.
• Facilitated cross-departmental collaboration to analyze existing workflows and translate customer feedback into actionable insights, leading to process improvements and a more seamless customer journey.
• Led communication initiatives between global headquarters and the APAC office, fostering a shared vision and driving team motivation to achieve key objectives and business goals.
• Championed the development and implementation of comprehensive training programs, empowering staff with the knowledge and skills necessary to deliver exceptional customer experiences and resolve conflicts effectively.
• Leveraged customer data and analytics to identify trends, inform strategic decisions, and drive continuous improvement in customer experience across the organization.
• Served as a key knowledge resource, ensuring the team consistently operated in alignment with company guidelines and best practices, driving operational excellence.
Project Coordinator
H Plus Asia LimitedMarch 2019 - June 2021• Managed all logistical aspects of events, including paperwork, transportation, and scheduling, ensuring seamless execution and contributing to consistently successful internal and external events.
• Spearheaded the planning and execution of diverse events, concerts, and overseas functions for high-profile celebrities, consistently exceeding client expectations and earning positive feedback.
• Cultivated strong client relationships through frequent phone and email communication, managing expectations effectively and adapting quickly to last-minute changes while actively seeking new business opportunities.
• Collaborated closely with clients to understand their unique needs and objectives, translating their vision into meticulously planned and flawlessly executed events that consistently achieved desired outcomes.
Administrative Officer
K & V August 2015 - June 2017• Streamlined document management by implementing a systematic filing system and digitizing communication channels, ensuring efficient retrieval and traceability of information.
• Cultivated strong, long-term professional relationships with clients, fostering a mutually beneficial environment based on trust and open communication.
• Provided comprehensive support to the Director and their family, assisting with their transition and integration into daily life in Hong Kong.
Industry
- Consumer Services
Specific Jurisdictions That I'm Qualified In or Can Cover
Hong Kong S.A.R.
Language(s)
- English
- Chinese
- Cantonese
- Korean
Education
The Hong Kong Polytechnic university
MastersMaster of Arts in Translating and Interpreting August 2021 - June 2023
I am interested in
- Providing Services based on my Expertise