Project Management & Quality Assurance •Delivered operational excellence programs, achieving key departmental KPIs for metrics, customer experience, andinnovation. •Acted as POC for escalations, leading root cause analysis, implementing preventive measures, and reducingrecurrence rates. •Created and executed a Quality Assurance review plan, ensuring process compliance and performance standards. •Leveraged data-driven analysis to drive process improvements and technology adoption. Process Optimization •Partnered with tech teams to design, test, and implement workflow automations, reducing manual interventions anddependencies. •Identified process gaps, recommended solutions, and implemented efficiency-driven initiatives across multiplebusiness lines. •Developed and updated Standard Operating Procedures (SOPs) to maintain operational consistency. Training & Team Development •Led onboarding and induction training for 70+ new hires across 3 countries, accelerating time-to-productivity. •Designed mentoring and ramp-up performance plans, boosting integration and engagement.

Managed a 20+ member team across 3 processes and 4 countries, aligning operations with business objectives. •Implemented strategic task allocation, performance tracking, and targeted training to improve productivity. •Promoted a culture of continuous improvement that enhanced quality and efficiency. •Drove stakeholder engagement, managing escalations and operational changes across retail, operational, and tech teams.

Standardized processes, reducing manual interventions and improving catalog accuracy. •Performed root cause analysis, implemented corrective actions, and drove improvements to productivity and quality. •Authored and maintained SOPs and created tracking systems to monitor operational performance. •Trained and mentored new team members for faster integration and improved results.

Managed product information compliance within the Amazon catalog. •Resolved catalog issues, performed audits, and ensured adherence to legal and safety standards. •Escalated process concerns detailed analysis and recommended improvements.

Compiled data from multiple sources into actionable reports and dashboards to support strategic decisions. •Identified trends and opportunities for business growth and campaign optimization. •Improved data quality and reporting efficiency through process enhancements.

Supported Microeconomics and Macroeconomics seminars, creating learning materials and tracking studentprogress. •Coached students to develop effective learning strategies and improve performance.