Technology, Information and Media
Active

Hend

Jurisdiction

United States | Germany

Notable Employer

  • Sr Director, Strategy & operations at Microsoft

Experience

Seniority LevelExecutive
Years of Experience15-20 years
Current StatusActive
Sr Director, Strategy & operationsNotable
2021 - Present

Led a high-performing, cross-organizational team of data analytics engineers, technical program managers, and finance analysts, navigating re-organizational changes, and hyper-scaling transformation phases within the Azure Cloud Hardware Silicon Engineering. Highlights include: o Strategy Planning & Execution: Designed and led operational strategies that increased organizational efficiency, directly supporting Azure Cloud Hardware's scaling initiatives, and contributing to the successful tapeout of the first all in-house custom core Silicon chips from Microsoft (MAIA, Cobalt). o Cross-Org Program Leadership & Process Optimization: Directed a centralized PMO team managing complex, multi-stakeholder silicon development initiatives. Standardized execution frameworks, applied Lean Six Sigma methodologies, reducing project cycle times by 25% and eliminating operational waste. o Financial Management & Cost Optimization: Owned and managed $100M+ software budget across silicon programs. Led high-impact supplier negotiations and contract restructurings, achieving a 40% budget reduction in FY24, delivering an additional 2.5% YOY unprojected savings, and maintaining flat spend amid 30% organizational expansion. o External Resources & Workforce Optimization: Developed and operationalized contractor management strategies, increasing the effectiveness of managed resources by 30%, through robust SLA frameworks, KPI tracking, and forecasting models. o Data-Driven Operational Excellence: Established cross-functional business intelligence dashboards, significantly enhancing executive decision-making. Deployed a CRM solution improving partner support NPS by 18% and educed the support cost footprint by 30%, down from support teams norms of ~60%, institutionalizing Root Cause Analysis (RCA) practices and operational governance.

Skills

Core skills0
Languages5

Languages

English
Arabic
French
Spanish
Italian