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Hello, I'm Anita.

Details

  • Professional CategoryOperations, Logistics, Customer Support
  • Location
  • Years of Relevant Experience10-15 years
  • Seniority LevelBoard

Headline

Technical Support Specialist

Experience

Technical Support Product Specialist

Bridgestone Mobility SolutionsDecember 2022 - CurrentAs a Technical Support Specialist, I provide high-level assistance to strategic clients and large enterprise accounts, ensuring seamless operation and maximum satisfaction. I also serve as an internal point of reference for colleagues who require advanced support with two of the company’s core products, in which I hold deep technical expertise. Key Responsibilities & Achievements Client Support: Deliver both remote and on-site technical assistance to high-value clients, ensuring fast, precise resolution of complex technical issues. Product Expertise: Act as a product specialist for two key company solutions, providing advanced troubleshooting, internal training, and expert guidance. Cross-Departmental Collaboration: Support colleagues across departments by addressing product-specific technical inquiries and sharing best practices. Incident Management: Manage and prioritize support tickets, maintaining accurate records and ensuring timely resolution of all incidents in line with service-level agreements (SLAs). Technical Documentation: Develop and maintain comprehensive technical documentation, user guides, and knowledge base articles to improve internal processes and customer self-service. Process Improvement: Contribute to process optimization and customer experience enhancement initiatives, identifying opportunities to streamline operations and improve service delivery.

Industry

  • Technology, Information and Media

Specific Jurisdictions That I'm Qualified In or Can Cover

Spain: Barcelona

Language(s)

  • English
  • Portuguese
  • Spanish

Education

Escola Secundária Abel Salazar

DiplomahumanitiesAugust 2002 - August 2007

I am interested in

  • Career Opportunities
  • Providing Services based on my Expertise