Hello, I'm Anita.
Details
- Professional CategoryOperations, Logistics, Customer Support
- Location
- Years of Relevant Experience10-15 years
- Seniority LevelBoard
Headline
Technical Support Specialist
Experience
Technical Support Product Specialist
Bridgestone Mobility SolutionsDecember 2022 - CurrentAs a Technical Support Specialist, I provide high-level assistance to strategic clients and large enterprise accounts, ensuring seamless operation and maximum satisfaction. I also serve as an internal point of reference for colleagues who require advanced support with two of the company’s core products, in which I hold deep technical expertise.
Key Responsibilities & Achievements
Client Support: Deliver both remote and on-site technical assistance to high-value clients, ensuring fast, precise resolution of complex technical issues.
Product Expertise: Act as a product specialist for two key company solutions, providing advanced troubleshooting, internal training, and expert guidance.
Cross-Departmental Collaboration: Support colleagues across departments by addressing product-specific technical inquiries and sharing best practices.
Incident Management: Manage and prioritize support tickets, maintaining accurate records and ensuring timely resolution of all incidents in line with service-level agreements (SLAs).
Technical Documentation: Develop and maintain comprehensive technical documentation, user guides, and knowledge base articles to improve internal processes and customer self-service.
Process Improvement: Contribute to process optimization and customer experience enhancement initiatives, identifying opportunities to streamline operations and improve service delivery.
Industry
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
Spain: Barcelona
Language(s)
- English
- Portuguese
- Spanish
Education
Escola Secundária Abel Salazar
DiplomahumanitiesAugust 2002 - August 2007
I am interested in
- Career Opportunities
- Providing Services based on my Expertise