- Moderated user generated content, such as applications, and software ensuring they followed the client’s guidelines. - Promoted to Senior Content Moderator in under a year by exceeding expectations due to high moderation accuracy, being a team-player, and quickly integrating into the company’s culture. - Followed the client’s guidelines, understood their needs and requirements proficiently by achieving 95% moderation accuracy consistently. - Proposed and implemented new user content test-cases related to culture sensitivity, mitigating inappropriate content, and improvements to user-interface so customer satisfaction would improve. - Took responsibility to ensure Junior employees corrected their mistakes and clarified any doubts they had of our tools and guidelines. - On-boarded new hires, and took the initiative to be a hub of information for our client’s tools and processes that co-workers rely on. - Answered an average of 10-15 moderation questions a day, which is beyond the requirement.