• Client support for project analysis and subsequent workflows includes entities such as Autostrade per l'Italia, Acquedotto Pugliese, SIAE, FIGC, Viveracqua, among others. • Development and compilation of project documentation; • Training and refresher courses for clients on interface functionalities and developed projects; • Solution Validation Testing (User Acceptance Testing); • Development of enhancement solutions through collaboration with the client for their implementation; • Close collaboration with the Project Manager and the Lead Solution Consultant. • Development of reports and/or data extracts (Excel and PPT) to facilitate business analysis.

• Assistance for Suppliers in utilizing the platform and addressing issues; • B2B assistance; • Connection between clients and various internal departments; • Provision of assistance and consultancy in the utilization of the software; • Management of workflows specific to clients and projects; • Accountability for processes and familiarity with internal solutions; • Remain updated about platform and process advancements by consulting the accompanying documentation.

• Management of Customer Service Gift Cards and Corporate Welfare, including via company social media platforms; • B2B and B2C support; • Management and development of the Fuel Card process, overseeing level 1 and 2 customer tickets. • Creation and administration of Purchase Orders; • Collaboration with Suppliers; • Supervision of Level 1 and Level 2 Customer Service representatives, including external personnel; • Preparation of weekly reports; • Development of CRM processes.

• Supervision of Customer Service representatives, operational management of up to five resources; • Resolution of retail challenges and logistics coordination (management and oversight of the supply chain from the conclusion of the online campaign to customer delivery); • Management of returns and withdrawals. • Creation and administration of Purchase Orders; • Level 1 and 2 Customer Service for Groupalia, Lovby, and Iltuoticket.it through the utilization and implementation of Desk.com management software (Salesforce group); • Consulting for partners in logistics and administrative sectors. • Management of Facebook reports for Groupalia, Lovby, and Iltuoticket.it. • Customer Service Process Enhancement. • Lovby Reward Administration.

• Oversight of pre-sales operators and operational management of up to two resources. • Analysis of negotiations between Groupalia Sales and its Partners. • Verification of the documentation necessary to finalize transactions with validation via Force.com; • Development of data platforms, including Force.com and Business Intelligence, through ongoing collaboration with both Italian and international colleagues. • Preparation of daily, weekly, and monthly reports to assess the progress of all activities within the Sales department.