• Successfully assessed and addressed client’s IT needs, providing cost-effective solutions that resulted in a 20% reduction in client operational costs. • Accelerated business growth by generating $80,000 in annual profit through strategic product/service pitches to 30+ prospective clients. • Negotiated and secured sales agreements worth $260,000.00, establishing 10+ long-term contracts and fostering partnerships that increased client retention by 15%. • Consistently exceeded assigned sales targets, achieving 120% of quarterly goals through strategic planning and effective execution. • Maintained strong market awareness, promoting company products/services and improving brand visibility, resulting in a 30% increase in inbound leads. • Configured and utilized ODOO ERP to manage the complete sales pipeline, ensuring accurate process execution, data integrity, and seamless transition from lead to closure.

• Conducted preliminary to intermediate support for Microsoft Office 365 issues, diagnosing problems and performing root cause analysis using LogMeIn software for remote sessions. • Assisted in customizing and deployed Office 365 to 50+ organizations using Office Deployment Tool (ODT), cutting rollout time by 30% and improving client satisfaction. • Researched and resolved 100+ reported cases, utilizing log analysis, problem replication, knowledge base searches, and peer collaboration, leading to a 20% reduction in issue resolution time and improving support efficiency. • Documented and maintained a comprehensive problem-solution log, enabling quicker issue resolution and contributing to a 15% increase in team productivity. Managed a diverse portfolio of clients spanning the Americas and the United Kingdom (U.K.), delivering personalized support that drove a 10% improvement in client retention within the first six months, enhancing overall client satisfaction and loyalty.

• An L2 Support Engineer, provided expert technical support for the in-house ERP software (ORBIT) to over 20 international clients, ensuring swift and effective troubleshooting during remote sessions, resulting in a 20% reduction in resolution time. • Successfully deployed timely Software updates to client servers for over 20 clients, ensuring 100% compliance with the latest security and feature enhancements. • Primary liaison between clients and the software development team, translating user requirements into actionable solutions, improved client satisfaction by 15% due to streamlined implementations. • Accountable for backed-up client databases, ensuring 99.9% data redundancy and preventing any downtime during critical periods. Collaborated closely with developers and users to implement new service journeys and execute 50+ database queries, improving system functionality and user experience.

• Provided technical support for the Vodafone Location Tracker (VLT) ,Vodafone IoT service, assisting 30+ clients with GPS vehicle monitoring, resulting in enhanced fleet management and a 15% improvement in operational efficiency. • Assisted users with the Vodafone Security Device Manager (VSDM), Vodafone cloud SAAS, to control and secure corporate devices, improving device security compliance by 20% across a global user base. Delivered engaging presentations and promoted both VLT and VSDM to 20+ clients, offering comprehensive pre- and post-support that led to a 10% increase in product adoption.

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