Hello, I'm Shazeen.
Details
- Professional CategoryInformation Technology
- Location
- Years of Relevant Experience6-10 years
- Seniority LevelMid-Senior level
Headline
Technical Consultant
Experience
Technical Sales and Support Engineer
Avalon Network Systems , Dubai February 2020 - April 2025• Successfully assessed and addressed client’s IT needs, providing cost-effective solutions that resulted in a 20% reduction in client operational costs.
• Accelerated business growth by generating $80,000 in annual profit through strategic product/service pitches to 30+ prospective clients.
• Negotiated and secured sales agreements worth $260,000.00, establishing 10+ long-term contracts and fostering partnerships that increased client retention by 15%.
• Consistently exceeded assigned sales targets, achieving 120% of quarterly goals through strategic planning and effective execution.
• Maintained strong market awareness, promoting company products/services and improving brand visibility, resulting in a 30% increase in inbound leads.
• Configured and utilized ODOO ERP to manage the complete sales pipeline, ensuring accurate process execution, data integrity, and seamless transition from lead to closure.
Technical Consultant-Microsoft Office 365
Wipro Limited, Navi Mumbai, India|January 2017 - January 2019• Conducted preliminary to intermediate support for Microsoft Office 365 issues, diagnosing problems and performing root cause analysis using LogMeIn software for remote sessions.
• Assisted in customizing and deployed Office 365 to 50+ organizations using Office Deployment Tool (ODT), cutting rollout time by 30% and improving client satisfaction.
• Researched and resolved 100+ reported cases, utilizing log analysis, problem replication, knowledge base searches, and peer collaboration, leading to a 20% reduction in issue resolution time and improving support efficiency.
• Documented and maintained a comprehensive problem-solution log, enabling quicker issue resolution and contributing to a 15% increase in team productivity.
Managed a diverse portfolio of clients spanning the Americas and the United Kingdom (U.K.), delivering personalized support that drove a 10% improvement in client retention within the first six months, enhancing overall client satisfaction and loyalty.
Software Support and Database Admin
Cybersol Technologies Pvt. Ltd , Malad, India July 2016 - January 2017• An L2 Support Engineer, provided expert technical support for the in-house ERP software (ORBIT) to over 20 international clients, ensuring swift and effective troubleshooting during remote sessions, resulting in a 20% reduction in resolution time.
• Successfully deployed timely Software updates to client servers for over 20 clients, ensuring 100% compliance with the latest security and feature enhancements.
• Primary liaison between clients and the software development team, translating user requirements into actionable solutions, improved client satisfaction by 15% due to streamlined implementations.
• Accountable for backed-up client databases, ensuring 99.9% data redundancy and preventing any downtime during critical periods.
Collaborated closely with developers and users to implement new service journeys and execute 50+ database queries, improving system functionality and user experience.
Technical Support Engineer
Impact Infotech working for Wipro March 2014 - October 2015• Provided technical support for the Vodafone Location Tracker (VLT) ,Vodafone IoT service, assisting 30+ clients with GPS vehicle monitoring, resulting in enhanced fleet management and a 15% improvement in operational efficiency.
• Assisted users with the Vodafone Security Device Manager (VSDM), Vodafone cloud SAAS, to control and secure corporate devices, improving device security compliance by 20% across a global user base.
Delivered engaging presentations and promoted both VLT and VSDM to 20+ clients, offering comprehensive pre- and post-support that led to a 10% increase in product adoption.
Industry
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
Canada: Saskatchewan
Language(s)
- English
- Hindi
- Urdu
Education
Yadavrao Tasgaonkar, Mumbai University India
DegreeBachelor in Computer EngineeringOctober 2010 - May 2013
Government Polytechnic Thane, India
DiplomaDiploma in Computer Engineering October 2007 - May 2010
Professional Membership / Certification
Post Graduate Program in AI and Machine Learning by Caltech
I am interested in
- Career Opportunities
- Providing Services based on my Expertise