• Deliver high-quality patient support in a remote, fast-paced startup environment, demonstrating adaptability and thriving amid constant change • Recognized as a top performer, consistently exceeding KPIs with minimal errors, positive CSAT scores, and favorable Trustpilot reviews • Proficient in leveraging a wide range of SaaS platforms for customer support • Respond to tickets, chats, and inbound calls providing timely and empathetic assistance across the patient journey • Support the processing department during refill follow-up stages, handle edge cases, track patient status, and send detailed account management email queries • Maintain accurate patient records and ensured HIPAA compliance, safeguarding sensitive health data • Worked on numerous projects including a bulk ordering of product which brought in revenue in the millions as well as a retention effort.

• Provided exceptional customer support for one of the largest social media companies in the world • Consistently exceeded KPIs and exceled in quality assurance reviews • Utilized ticketing system and live chat (ByteHi) to respond to customer inquiries, concerns, and complaints • Demonstrated expertise in product knowledge to accurately address customer queries and provide appropriate solutions • Collaborated with cross-functional teams to escalate complex issues and coordinate resolutions effectively • Analyzed data related to customer feedback surveys to improve the customer experience on the platform

• Managed upwards of 100 patient cases on an ongoing basis until released from jail • Sat on Strategic planning initiative board and contributed ideas and knowledge which helped in the goal creation process • Independently managed own day-to-day operations by setting appointments, prioritizing tasks and meeting deadlines successfully • Ensured meticulous documentation of patient encounters in Electronic Health Record while also managing multiple Excel spreadsheets daily • Excelled working in a high stress, fast changing environment

• Managed 45 high need client cases simultaneously and consistently met productivity goals and quotas • Established effective communication and collaboration with various external organizations to ensure optimal service delivery for clients • Proactively identified areas for improvement within team processes and workflows • Independently managed own day to day operations