Hello, I'm Mara S.
Details
- Professional CategoryOperations, Logistics, Customer Support
- Location
- Years of Relevant Experience0-5 years
- Seniority LevelAssociate
- Consulting Rate (Hourly)10
Experience
Processing Care Coordinator/Customer Support
Henry MedsMarch 2024 - August 2025• Deliver high-quality patient support in a remote, fast-paced startup environment, demonstrating
adaptability and thriving amid constant change
• Recognized as a top performer, consistently exceeding KPIs with minimal errors, positive CSAT scores,
and favorable Trustpilot reviews
• Proficient in leveraging a wide range of SaaS platforms for customer support
• Respond to tickets, chats, and inbound calls providing timely and empathetic assistance across the
patient journey
• Support the processing department during refill follow-up stages, handle edge cases, track patient
status, and send detailed account management email queries
• Maintain accurate patient records and ensured HIPAA compliance, safeguarding sensitive health data
• Worked on numerous projects including a bulk ordering of product which brought in revenue in the millions as well as a retention effort.
Customer Service Representative
ConcentrixAugust 2023 - March 2024• Provided exceptional customer support for one of the largest social media companies in the world
• Consistently exceeded KPIs and exceled in quality assurance reviews
• Utilized ticketing system and live chat (ByteHi) to respond to customer inquiries, concerns, and
complaints
• Demonstrated expertise in product knowledge to accurately address customer queries and provide
appropriate solutions
• Collaborated with cross-functional teams to escalate complex issues and coordinate resolutions
effectively
• Analyzed data related to customer feedback surveys to improve the customer experience on the
platform
Case Manager/Coordinator
Maricopa County Correctional Health ServicesJune 2020 - November 2021• Managed upwards of 100 patient cases on an ongoing basis until released from jail
• Sat on Strategic planning initiative board and contributed ideas and knowledge which helped in the goal
creation process
• Independently managed own day-to-day operations by setting appointments, prioritizing tasks and
meeting deadlines successfully
• Ensured meticulous documentation of patient encounters in Electronic Health Record while also
managing multiple Excel spreadsheets daily
• Excelled working in a high stress, fast changing environment
Case Manager
Terros HealthMarch 2018 - June 2020• Managed 45 high need client cases simultaneously and consistently met productivity goals and quotas
• Established effective communication and collaboration with various external organizations to ensure
optimal service delivery for clients
• Proactively identified areas for improvement within team processes and workflows
• Independently managed own day to day operations
Industry
- Hospitals and Health Care
- Professional Services
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
Poland: Silesia, Mazovia, Lower Silesia
United States
Language(s)
- English
Education
Arizona State University
MastersPsychology -
Southern New Hampshire University
DegreePsychology -
I am interested in
- Professional / Business Networking
- Career Opportunities