Achieved incremental revenue growth through cross-selling strategies and client needs analysis. Implemented project management tools to optimize client communication and document interactions in CRM systems. Overcame client objections, resulting in increased conversions and customer satisfaction.

Managed a team of 17 people, improving operational efficiency and customer service quality. Implemented quality and productivity metrics, achieving a 25% increase in customer satisfaction. Designed and implemented service policies that optimized account and transaction management, leading to significant online sales growth. Supervised the expansion of digital operations and optimized customer service processes to enhance the consumer experience.

Increased revenue by 40% through new sales strategies and team development. Coordinated resource planning and training programs for a team of over 10 sales representatives. Worked closely with the Sales Director to expand market penetration in two key territories.