Education
Consumer Services
Administrative and Support Services
Active
Anna Kovalenko
Business consulting
About Me
Experienced professional in training support and customer advocacy, having trained over 50 groups of entrepreneurs and developed 19 new business training programs. Skilled in resolving complex customer issues, conducting detailed claims research, and enhancing operational efficiency through cross-functional collaboration.
Adept at implementing quality improvement systems and driving successful outcomes in both education and customer service environments.
Jurisdiction
Ukraine | Spain
Experience
Seniority LevelEntry level
Years of Experience0-5 years
Current StatusActive
Business Consultant
2017 - 2022
- Provided training support for over 50 groups of entrepreneurs and top managers from Ukraine and abroad, offering tailored advice on key business issues. - Provided technical assistance to all customers during training, ensuring smooth and effective sessions. - Collaborated with teams to develop and launch 19 new training programs for business owners, successfully transitioning to a new learning system. - Developed and implemented a quality evaluation system to enhance the effectiveness of education programs
Skills
Core skills6
Languages4
Skills
CRM systems
LMS
consulting
video hosting
MS Office
customer support
Languages
English
Ukrainian
Russian
Spanish