Hello, I'm Anna Kovalenko.
Experienced professional in training support and customer advocacy, having trained over 50 groups of entrepreneurs and developed 19 new business training programs. Skilled in resolving complex customer issues, conducting detailed claims research, and enhancing operational efficiency through cross-functional collaboration. Adept at implementing quality improvement systems and driving successful outcomes in both education and customer service environments.
Details
- Professional CategoryConsulting & Advisory
- Location
- Years of Relevant Experience0-5 years
- Seniority LevelEntry level
- Consulting Rate (Hourly)30
Headline
Business consulting
Experience
Business Consultant
Business-ConstructorJuly 2017 - March 2022- Provided training support for over 50 groups of entrepreneurs and top managers from Ukraine and abroad, offering tailored advice on key business issues.
- Provided technical assistance to all customers during training, ensuring smooth and effective sessions.
- Collaborated with teams to develop and launch 19 new training programs for business owners, successfully transitioning to a new learning system.
- Developed and implemented a quality evaluation system to enhance the effectiveness of education programs
Industry
- Administrative and Support Services
- Consumer Services
- Education
Specific Jurisdictions That I'm Qualified In or Can Cover
Ukraine
Spain
Language(s)
- English
- Russian
- Spanish
- Ukrainian
Your Skills
CRM systemsLMSconsultingvideo hostingMS Officecustomer support
Professional Interests
e-learningconsultingcustomer success
I am interested in
- Career Opportunities
- Providing Services based on my Expertise
- Having my dedicated digital space on the world wide web