Hello, I'm Jessica M.
Details
- Professional CategoryProduct
- Location
- Years of Relevant Experience20+ years
- Seniority LevelExecutive
- Consulting Rate (Hourly)550
Headline
Spotting opportunity. Sparking growth. Sustaining success. | Ex-General Motors executive leadership
Experience
Founder and CXO
Agile Growth & Transformation Partners LLCJanuary 2025 - CurrentJessica, the Founder and CXO of Agile Growth & Transformation Partners LLC, leads with a collaborative, purpose-driven approach—energizing teams, spotting unseen opportunities, and delivering outcomes that matter. Her work bridges customer experience strategy, digital product leadership, operational performance, and transformation to create lasting impact.
ex-GM Executive Leader
General MotorsJune 2021 - December 2024Jessica R. Mattis-Carolan is a transformative enterprise leader known for architecting and operationalizing GM’s customer experience strategy across global digital platforms, physical operations, and multi-brand ecosystems. As Global Director of Customer Experience and Digital Product Leadership, she established GM’s first enterprise-wide CX strategic function, aligning $230M in investment, 30+ functions, and $9.5B in non-retail revenue growth through integrated digital, dealer, and EV initiatives. Her leadership accelerated innovation, reduced enterprise costs, and unlocked measurable value through data-driven decisioning, design thinking, and Voice of Customer activation—shifting CX from a support function to a growth engine. She is recognized as a trusted executive advisor who consistently turns ambiguity into enterprise-wide alignment, operational excellence, and revenue-generating digital transformation.
Built and led GM’s enterprise CX function, delivering 471 strategic recommendations with 45% execution into digital product roadmaps and driving $9.5B in revenue activation
Directed enterprise CX portfolio governance across $230M in investments, reducing marketing costs by 20% and improving EV charging reliability by 2.5% to lift a critical Stop Sale
Scaled digital engagement to 12M+ users, improved satisfaction by 30%, and deployed bi-weekly mobile app releases with 5–8x fewer defects
Lifted bottom-quartile dealer performance, contributing $320M in measurable business impact through CX-driven playbooks, incentives, and operational alignment
Achieved 84% leadership trust index—9 points above benchmark—reflecting strong executive credibility and high-performance culture creation
Industry
- Manufacturing
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
United States
Language(s)
- English
Education
University of Michigan
DegreeChemical Engineering -
University of Michigan
MastersBusiness Administration - Lean Manufacturing -
Professional Membership / Certification
Society of Women Engineers; Women In Manufacturing
I am interested in
- Providing Services based on my Expertise