Jessica, the Founder and CXO of Agile Growth & Transformation Partners LLC, leads with a collaborative, purpose-driven approach—energizing teams, spotting unseen opportunities, and delivering outcomes that matter. Her work bridges customer experience strategy, digital product leadership, operational performance, and transformation to create lasting impact.

Jessica R. Mattis-Carolan is a transformative enterprise leader known for architecting and operationalizing GM’s customer experience strategy across global digital platforms, physical operations, and multi-brand ecosystems. As Global Director of Customer Experience and Digital Product Leadership, she established GM’s first enterprise-wide CX strategic function, aligning $230M in investment, 30+ functions, and $9.5B in non-retail revenue growth through integrated digital, dealer, and EV initiatives. Her leadership accelerated innovation, reduced enterprise costs, and unlocked measurable value through data-driven decisioning, design thinking, and Voice of Customer activation—shifting CX from a support function to a growth engine. She is recognized as a trusted executive advisor who consistently turns ambiguity into enterprise-wide alignment, operational excellence, and revenue-generating digital transformation. Built and led GM’s enterprise CX function, delivering 471 strategic recommendations with 45% execution into digital product roadmaps and driving $9.5B in revenue activation Directed enterprise CX portfolio governance across $230M in investments, reducing marketing costs by 20% and improving EV charging reliability by 2.5% to lift a critical Stop Sale Scaled digital engagement to 12M+ users, improved satisfaction by 30%, and deployed bi-weekly mobile app releases with 5–8x fewer defects Lifted bottom-quartile dealer performance, contributing $320M in measurable business impact through CX-driven playbooks, incentives, and operational alignment Achieved 84% leadership trust index—9 points above benchmark—reflecting strong executive credibility and high-performance culture creation

Society of Women Engineers; Women In Manufacturing