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Kenny Chan

Global HR Consultant & HR Leader (Director) | EMEA, NAM & APAC | 15 Years' HR Experience | Financial Services, Professional Services, Tech | Ex. EY, HSBC, Thomson Reuters, LSEG

About Me

HR Director (Senior HR Consultant/HRBP) with 15 years’ HR Experience in Finance, FinTech & Tech across EMEA (including UK, France, Spain, Germany), North America (USA and Canada) and APAC. Most recent role- 'Director, Global People Business Partner' to the CPO (Product) and CTO (Engineering) at UserTesting (Global US tech firm) and also shaping & leading the go-forward Global People Business Partnering and Employee Relations functions at UserTesting. A progressive & pragmatic HR professional with deep knowledge & experience across the full breadth of HR including best practice HR Policy, Process & Operations, HR Strategy, the future of work, Performance & Culture, Change Management, ER, Talent, Employee Engagement, Reward & Mobility globally across NAM, EMEA & APAC. Extensive experience partnering leadership up to C-suite level (including site leaders and General Managers) spanning operational, tactical & strategic support. Supported across various orgs/functions including Tech, Product, GTM and corporate (Finance, Legal, I.T & HR). A thought leader with a passion for building sustainable & scalable high performance businesses fit for now and the future with a progressive and contemporary approach to business, people & culture focused on continuous improvement, lean and customer experience.

Jurisdiction

Australia | Spain | France | United Kingdom | United States | Canada | Singapore | Hong Kong S.A.R. | Ireland

Notable Employer

  • HR Director at UserTesting
  • HR Business Partner at London Stock Exchange Group
  • Lead HR Business Partner at Edelman
  • ER Change Manager at HSBC
  • People Business Partner at Virgin Media
  • Lead UK People Partner at Klarna
  • HR Business Partner at EY
  • HR Partner at Thomson Reuters (Refinitiv)
  • HR Advisor at Barclays
  • HR Advisor at LivingSocial
  • HR Administrator at Carlsberg UK

Experience

Seniority LevelDirector
Years of Experience15-20 years
Current StatusActive
HR DirectorNotable
2023 - 2025

Global Strategic Senior People Business Partner for Product (CPrO) and Engineering (CTO) and leading both Strategic Business Partnering & Employee Relations functions globally. Overseeing Global Business Partnering for all other functions including Enablement (Finance, Legal, IT and HR) and in particular Global Revenue Operations (Revenue, Sales Ops & Enablement, Customer Services & Marketing) with the GRO exec and their leadership team based in the UK and across EMEA. Global remit across EMEA, NAM & APAC- UK, Spain, France, Germany, Australia, Singapore, USA and Canada. Joined post merger in 2023 - Thoma Bravo (PE) acquired UserTesting and merged the business with UserZoom creating a new go-forward UserTesting business. Significant Business, People & Culture change work. Remit & Achievements: Post-merger integration Overseeing HR Business Partnering for all functions globally- GTM (Revenue, Revenue Ops & Enablement, Marketing, Customer Success) Product & Engineering and Corporate Functions (Finance, Legal, HR & IT). Created & implemented custom Generative AI (ChatGPT’s) for HR guidance on a variety of topics. Transforming People Business Partnering from Operational to Strategic, pragmatic, problem-solving and solutions focused business partnering (new People Partnering Model 2.0). Implemented a new Global Performance Management Pragmatic Framework & Managers Toolkit Leading transformation of Product & Engineering Orgs to a new agile/functional structure.Company wide restructuring with significant Organisational Design, Talent Management and RIFs. Leading company wide Global Restructure and Redundancy Programmes (Oct 2024 and Feb 2025) in UK, France, Spain, Netherlands, Germany, Singapore, Australia, US & Canada, including consultations across all orgs. Leading & advising consultations for contract variations to re-align talent to new go-forward structures. Implemented Global Performance Management Framework (Toolkit) for practical & pragmatic management of performance.Leading highly complex/sensitive ER cases (including litigation/Employment Tribunal proceedings) Coaching & Developing junior People Partners with ER and full span of HR including Performance Management, Talent Management, Reward and Leadership Coaching & Development. Providing ER guidance to HRLT/PLT members. Coaching & Developing Leaders up to C-Suite/Exec level PLT Member Workday implementation over 10 months Jan-Oct 2024. Productivity Tech: Google Suite, Slack, Zoom, Workday, Lattice, Confluence.

HR Business PartnerNotable
2022 - 2023

12 month FTC. Partnering Product within the Data & Analytics division. Formerly the Refinitiv business where I previously worked back in 2018, acquired by LSEG in 2021. Engaging with leaders to provide commercially focused guidance, support & coaching. Partnering business stakeholders and other functional HR leads/CoE's to influence and achieve strategic business priorities. Managing restructuring & ER Change activities.

Lead HR Business PartnerNotable
2020 - 2021

Lead/Senior HR Business Partner. Fixed-Term Contract/Maternity Cover. Strategic partner for client teams. Shaping, developing and delivering HR plans to support business goals. Managing Performance, Talent, Reward and DEI day to day. Supporting high-risk/complex ER work. Coaching/guiding junior HR colleagues on ER. Partnering with HR colleagues and CoE’s (both locally and globally) to shape and deliver HR solutions.

ER Change ManagerNotable
2020 - 2021

Managing large scale HR Change Projects including restructures, redundancies, TUPE and complex ER case management.

People Business PartnerNotable
2020 - 2020

Lead UK People PartnerNotable
2019 - 2020

HR Business PartnerNotable
2018 - 2019

HR PartnerNotable
2014 - 2018

Previously the Financial & Risk business unit of Thomson Reuters which separated into a standalone business, Refinitiv in Q4 2018 and was subsequently acquired by London Stock Exchange. Partnering various client groups Corporate Technology, Corporate Functions (HR, Finance, Marketing, Legal, Privacy), Thomson Reuters Foundation, Sales Ops and Risk. Highlights: Advising senior leaders (VP level) down to team leaders in my assigned client group(s) on best practice HR. Managing all core cyclical HR activities including talent reviews, performance management, resourcing, reward, global mobility and change management. ‘Employee Relations Guru’ award winner 2016. Managing ER, restructures and high-volume redundancies including simultaneously managing redundancies in London and Wales (site closure) in Q4 2018. Outsourcing facilities to CBRE and outsourcing Corporate Technology to IBM in 2014/2015. TUPE and Pension consultations in 2018 (Financial and Risk business unit of Thomson Reuters transitioning to a new standalone business, Refinitiv). Training, coaching and mentoring HR colleagues.

HR AdvisorNotable
2013 - 2014

HR AdvisorNotable
2012 - 2013

HR AdministratorNotable
2011 - 2012

Education

Degree of Business ManagementUniversity of Leicester
2007 - 2010

Skills

Core skills10
Languages1

Skills

Employee Relations
Employment Law
HR Strategy
HR Operations
Performance Management
Talent Management
Reward
Employee Engagement
HR Policy
HR Process

Languages

English

Services