Hello, I'm Richard.
Leader of demanding business model transformations across global consumer organizations. Trusted C - suite partner and coach to Executive Teams on the journey to high - performing, 'results first', strategic focus on talent, succession, employee and customer experience. Early adopter of digital solutions and core capabilities that optimize operations to drive innovation and growth.
Details
- Professional CategoryHuman Resources, & People Management
- Location
- Years of Relevant Experience20+ years
- Seniority LevelC-Suite
- Consulting Rate (Hourly)500
Headline
Chief People Officer / CHRO
Experience
Advisor
TALTRICSJanuary 2023 - CurrentAI - powered resource management platform for professional service sales, delivery, and resourcing teams.
INTERNATIONAL BUSINESS PROGRAM, Advisory Board Member
SAN DIEGO STATE UNIVERSITYJanuary 2020 - CurrentIntegrates coursework in business administration, a foreign language, and regional / cultural studies to create a truly interdisciplinary major.
Board Member
WESTERN UNION FOUNDATIONJanuary 2014 - January 2021Supporting programs that provide vulnerable youth with the skills and education needed to succeed in today's global economy.
Managing Director
POLHILL ADVISORY LLCJanuary 2024 - CurrentGlobal Human Resources and Enterprise Transformation advisory. Action oriented consulting is rooted in proven practices of adaptability, customer focus, operational excellence, and talent development. Recent assignments include:
• Organizational benchmarking and design for global payments organization.
• Leadership succession strategy and execution plan with defined future talent capabilities to drive business outcomes.
• Creation of Transformation Strategy with sustainable change plan for management systems and work (Lean).
Chief People Officer – CHRO
WESTERN UNION COMPANYJanuary 2009 - January 2023Led the Global Human Resources function and enterprise Transformation Program. Reported to the CEO as a company Officer and member of the Executive Team. Managed functions including Talent Acquisition & Development, HR Business Partners, Compensation & Benefits, Payroll, Employee Relations, Diversity & Inclusion, Employee Communications and Security.
• Spearheaded company - wide transformation initiatives, including cultural evolution, operating model redesign, and enhancement of customer experience and productivity, resulting in $300 million savings.
• Revamped diversity strategies, driving significant increases of women in leadership and talent pipelines. Recognized by Mogul as a Top 100 CHRO Driving Diversity, Equity, and Inclusion.
• Enabled centralized core capabilities for high - growth digital business segments, facilitating scalability and accelerated expansion from $80 million to $1 billion with a presence in more than 40 countries.
• Established robust succession planning frameworks for C - suite roles and implemented long - term CEO succession planning strategies and emergency planning.
• Consolidated regional go - to - market Human Resources business strategies and established Centers of Excellence (COE) to optimize operations and drive innovation.
• Redesigned Human Resources functions, reducing expenses by 25% and elevating customer (management, employees, and candidates) satisfaction from 10th to the 70th percentile in Gartner external benchmarking.
• Orchestrated the seamless implementation of global Human Resources technology solutions including Workday, ServiceNow, and an integrated, online recognition awards program.
• Launched monthly engagement survey strategy with 80% employee participation via new online tools with immediate grassroots action planning which propelled results from 50th into the top 20th percentile among external benchmarks.
• Redesigned executive compensation structures and conducted investor outreach garnering full support and positive "say on pay" outcomes.
Senior Vice President, Human Resources
Global Consumer Financial ServicesJanuary 2011 - January 2013Managed HR operation of global consumer businesses, supporting 4,000 employees in 53 countries generating $4 billion+ revenue. Member of Operating Committee, Human Resources Leadership Team. Reported to President, Global Consumer Financial Services and Executive Vice President & CHRO, Human Resources concurrently, serving as interim Western Union CHRO for six months.
• Directed organizational redesign, consolidating to five operating regions with organizational review of span of control. Business redesign in sales and product organization alone generated $30 million in savings.
• Facilitated cultural evolution with new sales strategy and execution, redesigned roles, and incorporated global compensation aligned with "hunters and farmers" philosophy.
Senior Vice President, Human Resources
FULLERTON FINANCIAL HOLDINGSJanuary 2007 - January 2009Directed all Human Resources operations for regional business startups and consulting support to eight portfolio entities. Member of Consumer Finance Executive Team and Renumeration Committee. Reported to CEO & President, Consumer Businesses. Managed Heads of Compensation & Benefits, Country HR Leaders (UAE, India, Russia, Mexico), and Talent Acquisition with 30 professionals.
• Implemented comprehensive human capital strategies, policies, and processes focused on acquisition, compensation design, and talent for startups in UAE, India, Russia, and Mexico.
• Led all Human Resources components for launch of greenfield startup, Dunia Finance, with local investor (Mubadala).
Vice President, Human Resources, Latin America, Caribbean, and Canada,
AMERICAN EXPRESS COMPANYJanuary 2005 - January 2007Head of regional human resources functions for leading international region with operations in Canada, Mexico, Puerto Rico, Brazil, Argentina, US HQ, and Caribbean supporting a workforce of 14,000. Member of Regional Executive Team and Talent Strategy Leader.
• Oversaw Human Resources activities in the sale of Brazilian business affecting 2,500 employees and led headquarters, regional operating structure, and leadership redesign. Facilitated recognition as Top 100 Great Places to Work in Latin America.
Vice President, Human Resources
ASEAN / South AsiaJanuary 2002 - January 2004Managed all Human Resources functions for high - growth, diverse region with multiple business lines and global operating centers in eight countries with 6 , 000+ employees.
• Directed flexible infrastructure initiative and SARS business contingency plan for Japan, Asia, Pacific, Australia region generating $10 million cost avoidance. Created people plan for sale of businesses in Sri Lanka, Pakistan, and Bangladesh.
Director, Human Resources
ACNIELSEN CORPORATION (now NIELSEN)January 1997 - January 1998Managed US Human Resources operations, supporting 2 , 000+ employees across six sites serving in Marketing, Systems, Operations, Finance, and Change Management. Provided organizational effectiveness consulting and redesign for three - year business plan.
• Implemented Human Resources strategy, processes, and policies after spinoff from parent company.
• Led US Business Effectiveness Survey that delivered an 18% response rate increase and 10 - point score improvement.
Director, Human Resources, EMEA Developing Markets
AMERICAN EXPRESS SERVICES EUROPE LIMITEDJanuary 1995 - January 1997
Industry
- Administrative and Support Services
- Financial Services
- Holding Companies
- Technology, Information and Media
Specific Jurisdictions That I'm Qualified In or Can Cover
United States: Colorado, New York, New Jersey, Illinois, Florida, California, Nevada
United Kingdom
United Arab Emirates
Argentina
Australia
Bangladesh
Bahrain
Canada
Costa Rica
France
Hong Kong S.A.R.
India
Indonesia
Ireland
Kenya
Lithuania
Malaysia
Mexico
Netherlands
Pakistan
Russia
Spain
Thailand
Switzerland
Language(s)
- English
Professional Membership / Certification
in Latin America., Award Winner for HR successes enabling Small Business Services
Your Skills
Political Sciences, Benchmarking, Business Modeling, Resource Management, Business Transformation, Customer Service, Operational Excellence, Talent Management, Graphic Design, Strategic Planning
I am interested in
- Professional / Business Networking
- Career Opportunities
- Providing Services based on my Expertise