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Hello, I'm Denelle Seecharan.

Details

  • Professional CategoryInformation Technology
  • Location
  • Years of Relevant Experience20+ years
  • Seniority LevelC-Suite
  • Consulting Rate (Hourly)150

Headline

• 25 years of proven experience in directing IT operations, engineering, business continuity, design and implementation • With a unique blend of leadership and critical skills I effectively coordinate efforts, collaborate and liaise with all business units and stakeholders to achieve a common goal • Utilising process improvement strategies such as ITIL, Agile, Scrum, and the current ISO standard 27001​/​2 • I incorporate new and emerging technologies to benefit organisations • Having directed high-performance teams of 30+ specialised technical engineers I ensure business continuity with SLA’s and OLA’s, and negotiate 3rd party suppliers​/​contracts • I also recruited, scheduled, evaluated, negotiated salaries and contracts, promoted careers, designed and launched employee training development plans • As a leader, a mentor, and a trainer, I am highly knowledgeable and methodical with excellent orchestration skills yet I remain approachable making me a key asset for any organisation

Experience

CTO / Head Of IT

EGIS GroupFebruary 2021 - May 2025• Leading 14 highly specialised engineers and team champions responsible for ERTO’s TOLLING, SCADA, MOCC, MTCC, CCTV and NIMS infrastructure • Updated our company processes and procedures in line ISO 27001/2 standard (accredited) • Revamped our global security posture for all our internal staff, customers and contractors • Designed and implemented a structured business continuity plan with our shareholders for resiliency and failover (RPO and RTO increased by 94%) • Leading the automation of our processes (BCP, vulnerability and patch management, MFA) • Spearheading the CCTV integrations and surveillance rollout across Ireland which services ERTO’s MOCC • Managing the capital budget in excess of millions for acquisition of resources, hardware, software and services. • Reduced business expenditure by re-negotiating vendors/suppliers contracts by over 20% within the first 6 months (over 200K) and over 400K for systems and processes • Strategic roadmap planning for our company’s technological vision • Using ITIL methodologies for continuous lifecycle development, testing and improvements • Leasing with other senior stakeholders making key project decisions while identifying risks and forming contingency plans for the growth and resilience of the company

Chief Technology Officer

ENERGY INNOVATION & CONSULTING LIMITEDSeptember 2019 - March 2020• Made executive decisions on behalf of the company's technological requirements • Envisioned how technology will be used in the company • Ensured the technological resources met the company's short and long-term goals • Maintained a consumer-focused outlook and aiding in the delivering of IT projects to market • Engaged with the board of directors and shareholders for financial planning, budgeting and employee forecasting • Negotiated 3rd party suppliers and vendors contracts • Ensured all technology practices adhere to local and global regulatory standards

Senior Infrastructure Consultant

TEKNICORMay 2018 - September 2019• Lead and consulted on extensive projects globally ensuring resources allocation and quality assurance • Solution Design and Implementation: - EMC DPS products such as Data Domain, RecoverPoint, NetWorker, Avamar - EMC Storage range of products such as Unity, XtremeIO, VNX, VPLEX, Isilon - VMware, Cisco, UCS converged infrastructures in healthcare & commercial/enterprise applications • Managed 5 direct reports (2 senior technical engineers in Ireland & 3 level 1/2 engineers in Canada) • Hands-on SAN/NAS/Unified Storage Deployments • Deployed backup, archiving and data protection solutions • Partnered with specialists for complex disaster recovery plans • Established professional clientele documentation • Ensured best practices and guidance to clients on various technology platform

Escalation Engineer

PURE STORAGEJanuary 2016 - May 2018• Managed 30 senior escalation engineers and 14 junior front line agents responsible for continuous improvement in terms of SLA’s, Resolution rates and RCAs • Collaborated with hardware/software/tools teams responsible for product lifecycle development within the service delivery teams • Communicated and ensured resources allocation on global scale with escalation management team • Spearheaded the team that worked both on a new KB integration and process improvement workflow for the support functions, achieving an NPS score of 79 (higher than Apple, Tesla, Amazon) • Designed, launched trainings and development plans for the engineers (from 0-3 / 3-6 / 6-12 / 12+ months onwards) • Resolved RCA’s, Process improvement: Continuing Product Development (CPD) • Drove strategic customer critical escalations and key stakeholders through to resolution • Business Critical Accounts (BCS) dedicated engineer

Senior Virtualisation Engineer & IT Transition Manager

EVROS TECHNOLOGY GROUPMarch 2015 - January 2016• Project management: onsite IT Infrastructure Transition Manager • Managed the migration from the old to the new Data Centre • Managed 5 direct reports compromising of a mix of Level 1 & 2 engineers • Decreased RPO by Implementing a disaster recovery plan locally and a replicated fail-safe site • Partnered with 3rd party vendors while designing SLA guidelines and agreements, for IT organisation with the business entity to streamline external support contracts • Hired and mentored the new IT staff, coordinated the staff training and development, delegated workload to match and surpassed targets increasing case resolution efficiency up to 40-50% • Implemented a new ticketing system including a new KB integration that enabled the support staff to action tickets up to 75% faster than before while crushing the SLA’s • Formalised ITIL framework for continuous lifecycle improvement • Validated audit and SOX compliancy checks (ISO 27000) • Installed and configured overseas infrastructure onsite and remotely • Managed the VMware suite of products: vSphere 5x, vCenter 5x, vCloud Director, VMware View (Horizon), VMware Network Virtualisation (NSX)

Vblock System Engineer

VCEJune 2011 - May 2013• Coached, developed and managed the technical support team (12 direct reports) by facilitating training sessions reviewing tools and techniques used to resolve customers queries • Redesigned and rolled out SLAs, OLAs, processes and procedures for VCE, Cisco, EMC and VMware • Authored technical writings and continuously improved technical support policies, documentation, SOP, runbooks, KB articles using the ITIL framework • Implemented and configured Data Centres for clients with high availability and disaster recovery needs • Oversaw the Virtual infrastructure using vCloud Director, vCenter Operations and the Horizon Suite • Troubleshooted: Cisco UCS, FC, Cisco FI, iCSI, Cisco Nexus 1000v, Nexus 5K and 7K switches, Cisco MDS, VMware vSphere, vCloud Director, VMware View (Horizon), EMC VPLEX, EMC VNX, EMC VNXe, EMC VMAX

Senior System Administrator

PFH TECHNOLOGY GROUPJanuary 2011 - June 2011• Coordinated onsite and remote support services (hardware, software) with vendors • Supported networks and systems infrastructure in a VMware, Linux and Microsoft environment • Implemented IT projects • Installing and configuring services: Microsoft, HP and IBM storage, Cisco, Symantec, Citrix, Oracle and SQL, Active Directory, Group Policies, DNS, DHCP

IT Director & Fleet Operations

ROYAL CARIBBEAN INTERNATIONALMay 2004 - May 2010• IT Director (onboard cruise ship 2500 guests minimum capacity, 800 crew members) • Composed reports and briefed the board of directors, shareholders and HQ in Miami (KPI's, SLA's, financial planning, budgeting and employee forecasting) • Maximised global financial budget for the IT department on 3 separate ships (2.5M USD) • Negotiated 3rd party suppliers and vendors contracts saving an average of 30 to 40% per year • Established the Data Centre control compliance (Sarbanes Oxley, ISO, HIPAA, SOC 2) • Hired, mentored, scheduled, evaluated, negotiated salary/contracts and career promotions for 12 direct reports • Engineered and implemented the IT Infrastructure during the construction of a cruise ship • Installed, configured and maintained the onboard satellites (C-Band, Inmarsat, Mini M) • Deployed a new VMware ESXi cluster, installed and managed Cisco switches including Fiber optics, Interactive TV, Windows servers, AD, AS400-MetaFrame, Linux servers, Citrix, Dell / Compaq, HP Storage arrays

Industry

  • Entertainment Providers
  • Government Administration
  • Hospitals and Health Care
  • Manufacturing
  • Oil, Gas, and Mining
  • Professional Services
  • Retail
  • Technology, Information and Media
  • Transportation, Logistics, Supply Chain and Storage

Specific Jurisdictions That I'm Qualified In or Can Cover

Ireland: Dublin, Cork
France

Language(s)

  • English
  • French

I am interested in

  • Professional / Business Networking
  • Career Opportunities

My listings (1)