Horacio G
Seasoned executive with a rare blend of technical depth and business acumen, proven leadership in managing cross-functional teams, and a strong execution focus driving digital transformation and strategic growth across global telecom and technology firms. Proven track record in delivering complex transformation programs, including cloud-native platforms, agile delivery frameworks, and core IT modernization initiatives. Adept at aligning business goals with technology strategy, enhancing operational efficiency, scalability, and customer engagement. Known for bridging commercial and technical domains, influencing Clevel decisions, and driving cross-functional alignment in multicultural, multinational environments.
About Me
Jurisdiction
Argentina | Spain
Notable Employer
- Enterprise & IT Architecture Trusted Advisor to CIO at Jio Reliance
- CEO at Telefonica Shared Services Hub.
- VP of Customer Care at CTIO Movistar Argentina
- Global Chief IT Architect at Telefonica
- CIO at Telefonica Argentina
Experience
• Led digital transformation initiatives for enterprise clients across LATAM and Spain, driving strategic IT modernization and agile business processes optimization.
• Responsible for the implementation of a SaaS - based core system for a leading P&C insurance provider, streamlining business operations. • Applying Agile Scrum and SAFe methodologies to accelerate delivery cycles and enhance project governance. • Partneing with cross - functional teams to integrate cloud - native applications, improving claims processing efficiency and end - user experience.
• Advised on the design and rollout of a cloud - native, API - first BSS / OSS platform to support B2B agility for India's Enterprise and SMB segments. • Spearheaded SDLC transformation using Agile, SAFe, and DevSecOps practices, reducing release cycles and increasing stakeholder engagement. • Consulted with CEO and IT leadership to modernize legacy systems using microservices and APIs, enhancing GDPR compliance and platform scalability.
• Led technical solutions design, PoC and proposals of a headless Lo / No Code Digital Experience Platform (DXP) enabled by Hypermedia APIs, improving business agility and increasing end customers NPS. • Collaborated with Customers' CIOs and Enterprise Architects to design omnichannel engagement strategies that improved retention and user satisfaction.
• Directed a Global Delivery Center serving 6 LATAM countries, consolidating shared IT and customer services to improve regional efficiency.
• Oversaw customer service across 12M users, managing $40M in OPE and 900+ personnel. • Achieved COPC certification and boosted customer satisfaction fro 60% to 80%, while improving productivity 1.5x.
• Designed and launched Latin America's first cellular network, pioneering regional mobile telecommunications. • Oversaw national network expansion, technology transitions, vendor management, and technical operations.
• Defined and governed global IT Architecture and its Transformation Program across BSS/OSS, OCS, BI, and digital domains, aligning APIs, software applications, and data strategies at the group level. • Delivered new converged IT stacks to which all customers, products, and services were migrated. • Decommisioned legacy IT Stacks.
• Led an enterprise-wide Business Processes Transformation enabled by a disruptive IT transformation providing omnichannel, N-Play, real-time marketing, and digital care capabilities with e2e online processes. • Migrated 25M+ B2C and B2B customers and products to a unified (fixed/mobile) core system. • Achieved ISO 20000 (ITIL) certification.