Oh no, something went wrong. Please check your network connection and try again.
Hello, I'm Horacio G.
Seasoned executive with a rare blend of technical depth and business acumen, proven leadership in managing cross - functional teams, and a strong execution focus driving digital transformation and strategic growth across global telecom and technology firms. Proven track record in delivering complex transformation programs, including cloud - native platforms, agile delivery frameworks, and core IT modernization initiatives. Adept at aligning business goals with technology strategy, enhancing operational efficiency, scalability, and customer engagement. Known for bridging commercial and technical domains, influencing C level decisions, and driving cross - functional alignment in multicultural, multinational environments.
Details
Professional CategoryInformation Technology
Location
Years of Relevant Experience20+ years
Seniority LevelC-Suite
Consulting Rate (Hourly)225
Headline
Seasoned executive with a rare blend of technical depth and business acumen, proven leadership in managing cross-functional teams, and a strong execution focus driving digital transformation and strategic growth across global telecom and technology firms. Proven track record in delivering complex transformation programs, including cloud-native platforms, agile delivery frameworks, and core IT modernization initiatives. Adept at aligning business goals with technology strategy, enhancing operational efficiency, scalability, and customer engagement. Known for bridging commercial and technical domains, influencing Clevel decisions, and driving cross-functional alignment in multicultural, multinational environments.
Experience
Strategy and Technology Principal Consultant
Think ThanksFebruary 2022 - Current• Led digital transformation initiatives for enterprise clients across LATAM and Spain, driving strategic IT modernization and agile business processes optimization.
Program Director
SapiensMay 2024 - December 2024• Responsible for the implementation of a SaaS - based core system for a leading P&C insurance provider, streamlining business operations.
• Applying Agile Scrum and SAFe methodologies to accelerate delivery cycles and enhance project governance.
• Partneing with cross - functional teams to integrate cloud - native applications, improving claims processing efficiency and end - user experience.
Enterprise & IT Architecture Trusted Advisor to CIO
Relevant/Notable employerJio RelianceMay 2022 - November 2023• Advised on the design and rollout of a cloud - native, API - first BSS / OSS platform to support B2B agility for India's Enterprise and SMB segments.
• Spearheaded SDLC transformation using Agile, SAFe, and DevSecOps practices, reducing release cycles and increasing stakeholder engagement.
• Consulted with CEO and IT leadership to modernize legacy systems using microservices and APIs, enhancing GDPR compliance and platform scalability.
Chief Solutions Architect
Synchronoss TechnologiesSeptember 2018 - April 2020• Led technical solutions design, PoC and proposals of a headless Lo / No Code Digital Experience Platform (DXP) enabled by Hypermedia APIs, improving business agility and increasing end customers NPS.
• Collaborated with Customers' CIOs and Enterprise Architects to design omnichannel engagement strategies that improved retention and user satisfaction.
CEO
Relevant/Notable employerTelefonica Shared Services Hub.July 2010 - February 2015• Directed a Global Delivery Center serving 6 LATAM countries, consolidating shared IT and customer services to improve regional efficiency.
VP of Customer Care
Relevant/Notable employerCTIO Movistar ArgentinaJanuary 2005 - November 2006• Oversaw customer service across 12M users, managing $40M in OPE and 900+ personnel.
• Achieved COPC certification and boosted customer satisfaction fro 60% to 80%, while improving productivity 1.5x.
VP of Sales & Customer Services
BellSouth International, Inc.September 1999 - December 2004• Designed and launched Latin America's first cellular network, pioneering regional mobile telecommunications.
• Oversaw national network expansion, technology transitions, vendor management, and technical operations.
Global Chief IT Architect
Relevant/Notable employerTelefonicaFebruary 2015 - July 2018• Defined and governed global IT Architecture and its Transformation Program across BSS/OSS, OCS, BI, and digital domains, aligning APIs, software applications, and data strategies at the group level.
• Delivered new converged IT stacks to which all customers, products, and services were migrated.
• Decommisioned legacy IT Stacks.
CIO
Relevant/Notable employerTelefonica ArgentinaJuly 2010 - February 2015• Led an enterprise-wide Business Processes Transformation enabled by a disruptive IT transformation providing omnichannel, N-Play, real-time marketing, and digital care capabilities with e2e online processes.
• Migrated 25M+ B2C and B2B customers and products to a unified (fixed/mobile) core system.
• Achieved ISO 20000 (ITIL) certification.
Industry
Consumer Services
Professional Services
Technology, Information and Media
Utilities
Specific Jurisdictions That I'm Qualified In or Can Cover
