Led end-to-end international operations including fulfillment, logistics, customs compliance, and vendor management across multiple countries and continents. Built and managed strategic relationships with customers, partners, and vendors. Owned inventory, order tracking, and financial workflows, ensuring accuracy across systems and partners. Partnered with Sales and Tech teams to implement AI-driven solutions and scale operations in advance of rapid growth.

Owned customer experience from quote through delivery, managing orders, communications, and issue resolution. Collaborated cross-functionally to improve internal workflows and customer-facing processes.

Managed CRM data integrity, reporting, forecasting, and KPI analysis. Partnered with Marketing on campaign rollouts and trade show lead generation. Trained new Sales Reps on internal systems and processes.

Provided senior-level support to CEO and VP of Sales, handling schedules, travel, and sales reporting.

Collaborated with publications on brand partnerships and editorial placements. Owned influencer and brand ambassador gifting program. Support on-set during photoshoots.

Managed development slate for Schitt’s Creek creator with ABC Studios deal. Oversaw digital content operations, including management of social media accounts and online programming. Served as House Manager during a residential renovations, coordinating efforts of Interior Design, Construction, and Landscaping teams to ensure timelines were met.

Provided high-level support across client management, development coverage, and production coordination. Maintained excellent client service in Los Angeles with minimal guidance while producer was on-set for Atlanta season 2 filming.

Simultaneously supported two managers and their client slates, owning calendar management, travel, script coverage, and stayed up-to-date on industry news.