Marat K
With over five years of experience in IT support and integration, enhancing technological operations and implementing user-focused solutions across diverse environments, including private companies, educational institutions, and governmental organizations like Haute Ecole Provinciale de Hainaut - Condorcet, the European Commission, secondary schools, and Voxbone VOIP company. Known for their collaborative approach, they aim to support teams by streamlining IT systems and ensuring efficient service delivery. Their multilingual abilities in French, English, and Russian bring added value to global teams and initiatives.
Jurisdiction
Belgium | Uzbekistan
Experience
• Network Administration Support / Experience with Cisco Wireless LAN Controller and APs hands-on experience • Internal support: Ubuntu, Windows • IT Asset Management, ensuring efficient utilization and tracking of resources • VOIP Helpdesk
• Creating course materials and teaching aids. Planning and taught between 3-5 classes daily • Database-management systems (DBMS) / IT basics: hardware and software
• Provided IT support to the staff of the European Commission, leveraging ITIL (basic level) best practices to enhance service delivery • AD, MDM, S/MIME Certificates; Apps issues troubleshooting such as Teams, Outlook, Skype
● Network: • Designing and implementing network solutions that meet the business and technical requirements • Schematization and documentation: wiring, equipment, hosts, including IP, MAC, log-in information • Installation and configuration of APs, STP PoE switch/cabling & wiring solutions/rack management • Wi-Fi access management ● External: • Ordering and installation/configuration of an equipment (switch, AP, cables, computers, etc.) • Contacts with suppliers of applications and machines in case of maintenance ● Internal: • Response to outages and other employee IT requests • Remote disk image and software deployment • Installation and maintenance of machines, software, drivers, certificates, OS, and hardware • Provide investigation, diagnosis, resolution and recovery for hardware/software problems • Park inventory. Managing printers, videoconferencing rooms, and interactive whiteboards • Plan, Documentation and design processes and procedures, and keep them up to date • Assistance for backup solutions • Trainees' supervision
• Led the migration and administration of the entire IT infrastructure (PCs, servers, telephony, printers, Wi-Fi, conference rooms) to Microsoft Intune and ServiceNow, integrating into Hyatt Group’s IT governance. • Provided end-user support and ensured service continuity throughout the transition • Managed audiovisual resources (TVs, multimedia equipment, and conference rooms). • Coordinated with external vendors for the maintenance of servers, printers, POS, PMS, and hotel-specific applications