- Oversaw marketing and customer engagement projects for six American SaaS clients in 2023/24, acting as primary point of contact - Developed SOP documentation and repeatable templates to streamline internal processes and accelerate client project delivery - Defined project timelines and liaised with clients’ cross-functional teams and vendors to ensure deadlines were consistently met - Supported agile development and beta testing of a global SaaS product, and delivered user insights to shape the product roadmap - Administrated stakeholder meetings with 80+ attendees (scheduling, agenda creation, minutes, action item follow-up) - Researched, implemented and optimised tools for CRM, project and document management - Recruited and trained teams across the US, UK & Mexico - Rapidly learned new tools to support evolving business needs

- Generated qualified leads for global tech clients via phone/email - Built and optimised prospecting lists to increase lead conversion - Supported training, scheduling and payroll for ten UK staff - Analysed customer data in a client’s NetSuite database to flag risks and escalate potential issues