help brands design and scale customer-centric strategies that drive measurable business growth. With over 15 years of international experience across digital, retail, and consumer sectors, I support companies in developing CRM programs, lifecycle marketing, and omnichannel engagement strategies. Expertise: CRM Strategy & Automation | Customer Experience | Digital & E-commerce Growth | Data Activation & Analytics | Brand & Loyalty Development | Team Training & Change Management I work with organizations seeking to strengthen customer relationships, improve retention and lifetime value, and align data, creativity, and business goals in one direction.