Operating Systems Expertise (Windows, macOS, Linux)
Networking Fundamentals (diagnosing connectivity, configuring devices, VPN/firewall troubleshooting)
Hardware Troubleshooting (PC boot issues, peripheral setup, hardware monitoring)
Software Installation, Configuration, and Updates
Security Awareness (phishing identification, malware removal, patch management)
Cloud Technology Basics (syncing cloud storage, managing virtual servers, hybrid cloud troubleshooting)
Device and Application Integration (IoT devices, compatibility across platforms)
Analytical Thinking and Creative Problem Solving
Active Listening and Empathy for customer interactions
Clear Communication, including explaining technical concepts in simple terms
Collaboration and Conflict Resolution within teams
Use of Collaboration Tools (Slack, Microsoft Teams, Jira, ServiceNow)
Digital Literacy and adapting to evolving tech tools including AI-assisted support
Operating System Administration including user management, permissions, and system updates
Network Management and Security including firewalls, VPNs, and IP configurations
Backup and Disaster Recovery Planning to ensure data integrity and availability
Monitoring and Performance Tuning for optimal system operations
Automation and Scripting using PowerShell and Bash
Troubleshooting and Incident Response to quickly resolve system issues
Security Best Practices including Zero Trust architecture principles
Endpoint security mastery
Threat Intelligence and Incident Response using advanced security platforms
Zero Trust Security Architecture Implementation to minimize attack surfaces
Security Monitoring and Vulnerability Assessment to identify and mitigate risks
Identity and Access Management to control user permissions securely
Data Privacy and Security Compliance with regulations like GDPR and HIPAA
Advanced knowledge of malware, ransomware, and phishing attack mitigation
Cybersecurity Frameworks and Risk Management for structured security approaches
Cloud Security focused on securing AWS, Azure, and Google Cloud environments
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA CySA+
Microsoft MCSA
Crowdstrike
CCFH
ISC2 CC
ISC2 CISSP