Administrative and Support Services
Technology, Information and Media
Active

Paula F

Customer Service Specialist

About Me

I am originally from Argentina but have been living in Portugal for the past six years. I'm a multilingual customer success agent/manager and a translator with extensive experience in these fields. For the past 14 years, I have worked remotely for international e-commerce companies across various countries in the customer care area in English, Spanish and Portuguese via email, chat and phone. In the same companies I developed as an English-Portuguese, Portuguese-Spanish, English-Spanish translator of F.A.Q. articles, Web Content, How To articles and Instruction Manuals.

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive

Skills

Core skills14
Languages2

Skills

Customer Service
Clear Communication
Active Listening
Issue Resolution
Handling High Volumes of Inquiries (chat, email, phone)
Zendesk
Salesforce
Jira
Zoho
Patience
Professionalism
Solution-focused
Managing Difficult Situations
Maintaining a Positive Brand Image

Languages

English (British)
English

Services