Hello, I'm Georgeta Mihaela I.

As a Customer Support Representative​,​ I serve as the first point of contact for customers​,​ ensuring that their issues and questions are resolved efficiently and professionally. I focus on delivering a positive and seamless experience while representing the company’s values and commitment to excellent service. Key Responsibilities: Respond to customer inquiries via [email​/​chat​/​phone​/​social media] with clarity​,​ empathy​,​ and efficiency. Troubleshoot product and service issues and provide clear​,​ actionable solutions. Document and track support interactions using Jira tool Collaborate with cross-functional teams (product​,​ sales​,​ technical support) to resolve escalated issues. Gather customer feedback and share insights to help improve our product​/​service offerings. Maintain a knowledge base and help center articles to support self-service customers. Key Skills: Communication (written and verbal) Problem-solving and conflict resolution Time management and multitasking Customer empathy and patience Achievements: Resolved an average of 100% of tickets within SLA. Maintained a 100% customer satisfaction Helped reduce ticket volume by 70% by contributing to self-help resources.