Technology, Information and Media
Professional Services
Financial Services
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Nuno Oliveira

Helping companies to take the next step!

About Me

Global Manager, acting as Managing Director , C-level roles, Chief Digital Officer, Program/Delivery/Change Manager/Director and Strategic Leader working for Portugal, Europe and worldwide, driving companies improving business performance. A dynamic native leader of multi-disciplinary and multi-country teams and people; offering a unique set of skills and experience to organisations looking for a balanced mix of strategic and execution leadership providing the necessary knowledge to allow organisations to evolve and adapt. Being seen as a highly skilled technology and business partner, specialised in introduction and delivery of technology enabled business transformation to large scale organisations, balancing high levels of technical knowledge with a realistic understanding of market trends and company vision/mission. Working several years in Consultancy, utilises his strong communication and influencing skills to be seen as a trusted partner at executive level as well as a leader when building and motivating teams. Those skills have proved to be invaluable when interacting at C-level, and an ability to rapidly assimilate and put to use new business and technical knowledge has allowed him to play a pivotal role in the success of the organisations. Ability to anticipate potential conflicts between technological constraints, architectural realisation, and commercial viability has also provide significant direction at critical stages in business evolution.

Jurisdiction

Portugal | Spain

Notable Employer

  • IT DIRECTOR at Bison Bank
  • MANAGING DIRECTOR AND HEAD OF BUSINESS SERVICE CENTER at Bose
  • PRINCIPAL (CTO, CA, BIM, CYSIP) at Capgemini
  • IT DIRECTOR at Barclays Bank
  • MANAGER at Capgemini

Experience

Seniority LevelExecutive
Years of Experience20+ years
Current StatusActive
VICE PRESIDENT, GLOBAL CTOQintess
2023 - Present

VP and Board member, acting as Global CTO and driving the Technology vision and Offer into the Market. Support and drive the international expansion to EMEA, USA, Africa, APAC and LATAM (8 countries outside of Brazil). Objectives: - Develop, in partnership with Sales and Marketing organizations, a clear value proposition for our offerings segmented by industry and stakeholders to address market needs creating sustainable competitive advantage. - Build and lead a high performing leadership team focused on the delivery of an exceptional client experience through the design of competitive, innovative, and high value add solutions for Digital Transformation, Digital Infrastructure and Data Science & Analytics. - Develop and execute a comprehensive and consistent technology strategy that aligns with company business goals and objectives in terms of customer-facing technical capabilities. - Identify emerging trends and technologies in the Digital Transformation, Digital Infrastructure and Data Science & Analytics industries and evaluate their potential impact on our business, the utilization benefits to our customers, the adoption roadmap and solution lifecycle management. - Define and design the Solution Portfolio Roadmap for short, medium, and long term. - Implement a consistent and disciplined execution plan to guarantee the delivery of results in terms of technology evolution, value generation, customer satisfaction, and technical recognition and awareness. - Develop and implement a team with experts in all portfolio areas driving knowledge and positioning the company as a relevant player in terms of Thought Leadership. - Implement a continuous education program to prepare pre-sales and sales team to develop and present differentiated solution vision in terms of business transformation.

DIRECTOR, HEAD OF PORTUGAL OFFICE (MD)TwinPikes
2022 - 2023

Managing Director of the Portuguese Office and responsible for the expansion into de Portuguese market. Responsible for the Business-Driven Technology pillar that was accountable for more than 50% of the company revenue.

IT DIRECTORNotableBison Bank
2019 - 2022

Joined Bison Bank to define, implement and monitor all IT Delivery while acting as the Board and Chairwoman strategic advisor. Objectives: - Work with CEO and Boards Members to help shape Bison’s strategy around Digital Banking. - Act as a trusted advisor to Bison’s Financial Group Executives. - Lead all IT Change and collaborate with other Area Managers to bring a culture of innovation and customer focus. - Define and Implement all IT Transformation Roadmap, based on current budget, resources and timing restrictions. - Implement a culture of Project and Portfolio Management, inside and outside IT area. - Define and Implement IT Governance processes and procedures. - Build and develop employees aligned with new way of working (project focus vs ‘ticket’ focus). - CISO – Security responsible

MANAGING DIRECTOR AND HEAD OF BUSINESS SERVICE CENTERNotableBose
2017 - 2018

Joined Bose as Managing Director for Portugal and Head of Business Service Center. Main challenge was to build and manage BSC as the “heart” of Bose GBS strategy. Through a grounded leadership, duplicated the size of the company from 60 to aprox. 120 employees in 6 months, bringing new delivery areas, implementing a Lean Culture and a futuristic vision of a modern Operation Center. During 2018, assumed also accountability to lead the Automation strategy at global level, partnering with CIS (IT) and lead it from Portugal. Objectives: - Manage and lead Bose Portugal, defining its structure, operating model, etc. - Build and develop employees aligned with Bose essence and values. - Ensure a sustainable business model for Bose Portugal. - Define and Implement Automation strategy, at global level. - Build a relationship network to promote GBS and contribute to the Bose transformation programme. - Being part of the GBS leadership team, acted as a trusted advisor, and contributed to build the GSO model.

PRINCIPAL (CTO, CA, BIM, CYSIP)NotableCapgemini
2015 - 2017

IBERIA CHIEF TECHNOLOGY OFFICER & CHIEF ARCHITECT Joined Capgemini as CTO for Portugal and Spain in 2015, being asked to promote and lead internal and external cultural change around Technology. Accumulated also the role of Iberia Chief Architect (one of the approx.. 50 persons among more than 190M). Mission was to enable a business-driven technology approach. Major accountabilities were: - Sets Vision & Strategy - Develop strategies for enterprise solutions and is the external voice of Capgemini in all Technology related matters - Support Sales - Develop / Roll out new Group strategies and offerings - Makes Change happen - Support Industrialization process & foster technology innovation - Builds Technological confidence - Support major programmes at Technical level - Build internal/external partnerships and communities - Build an Architecture and Solution Design community across Iberia; Support CoE’s and Academies; Develop a shared technology vision and own the technology external relationship with the market - Ensures Technology talent - Creates a work environment and community that develop and retain top talent - Leverage technological know-how mapped in an Iberia technology competence model - Member of Gartner Research Circle, ensuring alignment with market trends and best practices. BUSINESS INNOVATION MANAGER Working as Business Innovation Manager since 2016, helped clients to move forward in the innovation space, implementing new ways to approach traditional challenges. Led relationship with startups and implemented the network of networks concept where promotes a cooperation environment between several entities. Objectives: - Manage and lead efforts to ensure development of innovative strategies and processes. - Set an ambitious and challenging Business model and process innovation strategy. - Utilize available resources to find new innovations to be showcased to the client. - Facilitate innovation within the organization and at the client side by leading and playing an active role in the innovation process. - Supervise the innovation process and lead individual or teams to participate namely by evaluating the effectiveness of resources and systems. - Lead major multinational client’s relationship by defining and implementing new business strategies, adopting innovative technologies (blockchain, RPA, etc.), working with startups and defining new solutions. IBERIA CYSIP OFFICER As the CySIP (Cyber Security and Information Protection) Officer the mission was to define a global security framework/ baseline (ISMS), compliant with ISO-27001 to protect Capgemini internally as well as our customers. Main objectives: - Assess and analyse all internal and external engagements to ensure quality and compliance with CySIP ISMS - Ensure all new projects/initiatives are compliant from now on as well - Show compliance towards current and future customers

IT DIRECTORNotableBarclays Bank
2008 - 2015

Joined Barclays as Head of Channels, Quality and Strategy areas in 2008, being held accountable by 50% of IT organisation areas. Area Director worked at local and international levels leading and supporting several key initiatives and strategic decisions for 7 years. Managed teams of > 100 people and participated in programmes > 50M leading specific transformation workstreams. COUNTRY CHIEF ARCHITECT & EUROPEAN LEAD ENTERPRISE SOLUTION ARCHITECT The role of Chief Architect as a senior manager was quite new in the industry. In the past there would be a Chief Technology Officer who would focus on the long-term strategy. The Chief Architect role focuses on implementation, execution and on what is being built now. It’s about being a pragmatist with a touch of vision rather than a visionary with a touch of pragmatism. It is a key role to drive and align business vision and strategy with IT priorities and roadmaps. Reporting locally to the CIO and globally to European Chief Architect (deputising) and central Architecture team, works with Business and Change teams ensuring a clear business vision and realisation roadmap. In addition, accumulated the functions of Strategic Programme Manager implementing the change of culture to ensure alignment between all areas, applying ‘lead by example’ principles to build virtual teams. Achievements - Lead Application Architect in the major European programme (sell of one country), leading activities like IT rationalisation and Application strategy, providing solutions for retained applications, shaping the retained Operations model, etc. - Led several priority European programmes at Solution and Design level, defining and managing all solution design activities with offshore and multi-disciplinary teams, driving business requirements validation and working with Compliance, Legal, Control, Risk and Operational teams, providing clarity on business, operational and IT impacts, supporting estimations, Business Cases and C-level stakeholder’s management. - Produced High Level process and systems design, decomposed solution into components, defined and governed integration design patterns for all applications involved in the end-to-end customer journey. Ensured Solutions are properly scoped, estimated, delivered and implemented. - Promoted several workshops with internal stakeholders and suppliers in order to speed up programme delivery and knowledge gathering. Achieved reductions > 80% of planned delivery time when agile methodologies were used, becoming specialist in knowledge gathering techniques. - Worked at global level on roadmaps, Application rationalisation and Cost reduction initiatives. - Defined, reviewed or approved all solutions impacting Portugal and Spain, supporting also France and Italy, ensuring alignment with Group standards and roadmaps, governing solution implementation, through a specific Governance process. - Created CoE’s (BPM, Digital, Integration, etc.) operating models under which the team will be able to support the ‘factory concept’ of delivering new processes. Defined integration patterns and process decomposition standards to proper implementation. - Produced several Viability Assessments to ensure a proper alignment between business, change and IT departments, ensuring all roadmaps and standards are being applied. - Headed up Iberia (Portugal and Spain) Enterprise Architecture team and supporting France and Italy in their strategic alignment with global standards. HEAD OF CHANNELS, QUALITY & STRATEGY Reported directly to the COO when joined the organisation and later to the CIO (when was hired). Area Director responsible for the management and coordination of strategic and critical projects managing teams of > 120 people and programmes of > 3M. Experienced Process driven programme director, leading implementation of workflows, Portals, and other channel-oriented transformation initiatives. Achievements - Managed Channels delivery, Created a Test/Quality team to improve code quality and Test processes (CMMI aligned) and Defined IT Strategy creating several roadmaps to support Barclays vision. - Implemented high complex programmes, coordinating teams across several locations, managing C-level stakeholders, and ensuring scope, on-time and on/under budget deliveries. - Led several cost saving opportunities and process engineering initiatives (e.g. Digital Document strategy and Paperless delivery, Operations Portal – based on BPM tools, etc.). Achieved reduction in product costs. - Drove several strategic workshops with internal stakeholders and suppliers speeding up programme delivery and knowledge gathering. - Introduced Offshore development models, started shaping the future state architecture and delivered several multi-year programs.

MANAGERNotableCapgemini
2000 - 2008

Reporting directly to a VP with direct supervision of the CEO assumed commercial accountabilities from Service/Offer creation (Architecture, System Integration, Quality, Audit, Migrations, etc.) to Delivery of complex solutions, managing Customer Accounts and P&L. Worked in all 3 practices, namely TS (Technology Services), CS (Consulting Services) and OS (Outsourcing Services). Deep knowledge in building Strategies/Roadmaps (definition and Implementation), System Integration, Optimisation and Process simplification, creation of business and IT added value solutions (to support Innovation and Cost reduction goals for example), Management and Leadership of multidisciplinary teams. Achievements - Managed high complex projects/programmes ( > 7M) mainly in Financial and Public sectors, proactively leading the solution and resolving conflicts. - Commercial/Consulting activities assuming accountabilities of customer management (including C-level stakeholders), service definition and implementation. - Defined and implemented CDC (Capgemini Development Centre, also known as F16) with more than 60 people allocated. - Created Architecture practice, mapping Capgemini/Sogeti global Offer to Portugal (IAF - Integrated Architecture Framework) coordinating a small team of architects and solution designers. - Country Testing & Quality Services Practice Leader of the Quality Service Offer (TMAP – Testing Mapping Approach). - Led and managed strategic partnerships, namely acting as IBM Alliance Manager, invited by IBM to present their products to other customers and participating in some conferences to explain how to use some of their tools.

Education

Degree of Information TechnologyFaculdade de Ciencias, Universidade de Lisboa
1996 - 2000

Skills

Core skills10
Interests8
Languages3

Skills

Digital Business and Strategy
IT Transformation/Realisation
Strategy Design & Execution
Enterprise Architecture
Change Management
General Management
Programme & Portfolio Management
Process Improvement
Stakeholders Management & Negotiation
Leadership & People Management

Interests

Technology
People
Solution Design & Delivery
Global Delivery
Build COE
Scale Companies
Teach
AI

Languages

English
Spanish
Portuguese