Hospitals and Health Care
Financial Services
Technology, Information and Media
Active

Joelma P

Strategic Operations Lead

About Me

Results - driven professional with 15+ years of international experience in Strategy, Operations, and Consulting. Proven ability to partner with C - level executives and founders to structure complexity, align teams, and drive sustainable growth across industries, including SaaS, services, healthcare, and pharmaceuticals. Skilled in translating strategy into actionable roadmaps, optimizing operations, and deploying governance frameworks, OKRs, and KPI dashboards. Recognized for combining consulting - style problem - solving with hands - on operational leadership to deliver measurable business value in evolving and cross - border environments.

Jurisdiction

Spain

Experience

Seniority LevelMid-Senior level
Years of Experience15-20 years
Current StatusActive
INDEPENDENT CONSULTANTSPAIN,
2017 - Present

Directed strategic and operational consulting projects for startups, scale - ups, and established companies across healthcare, SaaS, and services. Recognized for bringing structure to evolving environments, aligning executive teams, and driving sustainable growth. • Partnered with CEOs, COOs, and Boards to translate strategy into actionable roadmaps and execution plans. • Conducted operational audits, workflow mapping, and cross - functional improvements across finance, product, people, and marketing. • Established governance frameworks, OKRs, KPIs, and dashboards to enhance strategic alignment and performance visibility. • Supported budgeting, resource allocation, and operational readiness for new products, business lines, and international expansion. • Led digital transformations and system rollouts to ensure scalability and efficiency. • Acted as a strategic advisor to executives, managing priorities, projects, and team accountability. Achievements: Reduced manual operations by 30% and improved client satisfaction through end - to - end workflow redesign. Supported new market launches and investor engagement through strategic insights and structured operational models.

PRODUCT MANAGERTELEFONICA
2013 - 2016

Directed the adaptation and rollout of a digital solution across Latin America, collaborating with the IT team in Spain and regional partners to ensure alignment with corporate strategy. • Managed business cases, supplier analyses, and a €300K regional budget to prioritize and adapt the RPM platform. • Coordinated cross - functional teams (commercial, finance, legal, technology) across Spain and LATAM to secure execution and scalability. • Conducted market and financial analyses to guide executive decision - making and strengthen competitive positioning. • Partnered with senior leadership to deliver board presentations and strategic communications. • Negotiated and managed strategic alliances and contracts, driving regional scalability and sustainable value creation.

COMMERCIAL, PROJECT & OPERATIONS MANAGER|AMERISOURCEBERGEN
2009 - 2012

Led commercial, operations, and project management functions, delivering strategic healthcare programs that enhanced efficiency, scalability, and client satisfaction for pharmaceutical companies and health insurers. • Supported commercial initiatives by developing tailored client solutions, strengthening long - term partnerships, and driving business growth. • Directed the Project Management Office (PMO) structure, leading three PMOs responsible for strategic projects across operations, commercial, and client delivery. • Oversaw operations and budgets, optimizing resources and ensuring on - time, high - quality outcomes across multifunctional teams. • Enhanced digital platforms and service processes by integrating feedback from clinical teams, clients, and end users. • Negotiated and managed supplier and provider contracts, achieving cost optimization and compliance with service standards.

PROJECT & OPERATION AND MANAGER| AXISMED (ATRYS )
2005 - 2008

Managed strategic projects and operations delivering solutions for health insurance clients, with a strong focus on financial control, resource optimization, claims reduction, and user satisfaction. • Led the Command Center (Call Center) with a team of 60+ professionals, ensuring service continuity, operational efficiency, and compliance with SLAs. • Managed client and provider relationships, including contract negotiations and financial oversight, ensuring cost effectiveness and service quality. • Translated client and user needs into system requirements, aligning IT and business teams to deliver new features and optimize functionality. • Oversaw the rollout of a large - scale assessment initiative that improved efficiency and scalability for services covering over 500,000 users. covering 500 , 000+ lives, reducing response time by 40%, achieving a Net Promoter Score (NPS) of 93%, and delivering a 3 : 1 ROI

Education

Masters of Financial Management EADA
2020 - 2021
Masters of Master of Business AdministrationExecutive MBA
2018 - 2019

Certification

Total Certifications1

Negotiated and managed strategic partnerships, delivering 15% cost savings in regional rollouts., Directed the rollout of the digital solution in two Latin American markets (Brazil and Colombia), ensuring regulatory compliance and market adaptation., Implemented a clinical tool, Delivered 15+ strategic projects for leading pharmaceutical companies, increasing patient engagement by 25% through integrated service operations., Developed a new business unit for health insurers, expanding service offerings and strengthening market positioning.

Skills

Core skills1
Languages3

Skills

Operations, Entrepreneurship, Financial Management, Operational Excellence, Finance, Strategic Analysis, Business Analysis, Financial Planning, Market Analysis, Strategic Leadership

Languages

Spanish
English
Portuguese