• Developed and executed the go - to - market strategy for Gig Pay, a B2B / B2B2C product helping employers pay gig workers. • Scaled the business from 1 pilot market to 80+ countries, achieving 50+ live clients, 6 design partners, and €75K+ MRR within 4 months. • Designed client onboarding, compliance, and operational frameworks to support multi - country growth. • Built and managed a dedicated 4 - person team, while aligning legal, finance, payroll, product, engineering, sales, and marketing around product strategy. • Translated client and partner feedback into operational playbooks and scalable processes.

• Analyzed customer segments and competitive landscape to design a tiered pricing strategy that increased MRR by 150%. • Overhauled customer support processes, reducing average response time by 40% and increasing customer satisfaction scores by 25%. • Integrated customer support automation using chatbots, decreasing ticket volume by 30%. • Optimized onboarding and activation processes, improving user retention by 38% within the first two months. • Partnered with founders to prioritize features aligned with customer feedback, directly contributing to a 30% increase in feature adoption.

• Directed 25+ employees, scaling operations during rapid growth. • Achieved 200% courier base increase and 13x daily order growth. • Liaised with product and development teams, delivering 100+ new features. • Introduced fraud - reduction processes, cutting courier fraud by 70%. • Improved NPS by 10% through sales & partner ops collaboration.

• Built courier supply structure and launched new cities, growing courier base by 35% in 6 months. • Doubled order volume in Romania (2019 – 2020). • Coordinated webshop launch, boosting conversion by 10%. • Reduced courier costs per trip by 15% in 6 months.

• Monitored market and supply prices for wholesale fuels, proposing daily price adjustments and shaping short - term strategy. • Provided comprehensive analyses through daily, weekly, and monthly reports to support long - term fuel strategy formulation. • Developed new SAP transactions, reducing invoicing time by 30%. • Created sales reports to streamline processes, reducing ad - hoc requests by 15%. • Analyzed the end - to - end fuel order process within wholesale and logistics departments, recommending lean process improvements.

• Led the transformation of the B2B field force department project for Telekom Romania. • Developed a long - term sales strategy for UNIQA Romania. • Created project plans adhering to project management framework standards and procedures. • Effectively communicated results, both orally and in writing, to senior team members and clients.

• Established and maintained strong customer service and client relationships. • Participated in financial analysis projects for various companies. • Collaborated with the team reviewing valuation reports during the financial statement auditing process. • Provided translations from English to Romanian.

• Oversaw 8 countries and 2 departments, with 35+ employees. • Managed €2M+ budget, improving retention metrics and delivery times (–2.5 minutes). • Drove 10% increase in courier acquisition and 5% YoY order growth. • Spearheaded cross-functional strategy with Global Acquisition, Finance, and Legal to optimize fleet planning. • Implemented new courier benefit policies, aligning local operations with global strategy. • Served as Interim Head of Ops for Moldova, increasing fleet by 20% and weekly orders by 35%.