United States
Directed all facets of technology strategy / architecture for Global Technology & Operations division that supported Retail lines of business (Card, Consumer, Home Loans). Aligned application and infrastructure decisions with top - priority business directives and goals. ◼ Reduced application time - to - market by as much as 25% while creating economies of scale through centralizing the strategy and architecture across multiple lines of business. ◼ Increased technology deployment times by 90% through developing and implementing a new architecture, engineering, and operations process. ◼ Conceptualized and integrated a technology due diligence process for strategic investments or pending acquisitions, ensuring a thorough evaluation of the potential technology value.
Developed and taught class focused on 21st century needs of the IT infrastructure and converged IT - communications.
Recruited to establish process and rigor required to separate from Utility company Parent through either merger or standalone capital raise to bring this 100 - year - old bank public. ◼ Oversee the development and implementation of comprehensive IT policies, standards, and procedures to ensure the security, integrity, and availability of data, systems, and networks. ◼ Aligned IT and Operations for Improved operational efficiency reducing technology portfolio cost by 22% and establishing KRI's and KPI's for monitoring and management for IT and Operations.
Responsible for setting the strategic direction of the Information Technology Department for Banc Of California. Provide leadership for the IT department ensuring the company's information technology activities are secure and stable, while providing an enabling capability used to help maximize profits commensurate with the best interest of shareholders, customers, employees, and the public. ◼ Facilitated strategic acquisitions, completed the acquisition of two financial services organizations, a payments company and technology due diligence for strategic investments. ◼ Transformed legacy standalone data centers into a high - availability, Cloud model. Leveraged data governance and stewardship to source IaaS, PaaS, and SaaS systems, resulting in increased company value and concurrent capital cost reduction.
Lead the newly created role as Head of IT Service Delivery for the Americas comprised of 6 functional teams covering 400+ Branch Banking locations, 4 regional data centers, 6 major corporate locations with a $150MM annual operating budget, ~$80MM annual project portfolio, and $785MM, 3 year, Technology Modernization Hybrid Cloud and Data Center consolidation initiative. This role acts as the accountable executive driving vulnerability remediation and technology risk reduction across the enterprise accountable for SLOD (Risk), TLOD (Audit), OCC and FRB issues, MRA's and actions. ◼ Created a service delivery organization focused on operationalizing Infrastructure as code, beginning with Solutions Engineering, Capacity & Performance Management, Service Level Management, Project Delivery & Management, 3Rd Party and Service Engagement, and Infrastructure Transformation. ◼ Lead the creation of the strategy and delivery for Infrastructure Modernization. Develop an API platform to increase accuracy, reduce development time and errors, and allow for new product innovation. Simplify the application portfolio by retiring, consolidating or migrating applications to the cloud. Build cloud capabilities to enhance development, security and stability of applications. Modernize the primary data centers to reduce cost, complexity and vulnerability.
Establish an Enterprise Architecture practice for supporting The Cheesecake Factory's global expansion and continual U.S. growth. Held full P&L accountability for the company's infrastructure comprised of networks, servers, storage, and help desk services across 200+ restaurants (33 , 000+ total employees). Analyzed and shaped the technology strategy to align with top - priority business needs. Report to the CIO and team with partners, stakeholders, and team members to identify requirements and build / purchase systems. Manage 9- figure budget. ◼ Improved security for 30 million - plus credit card transactions annually, as well as the protection of customer and employee PII data, by planning and launching the company's Cybersecurity organization. ◼ Transformed legacy standalone data center into a high - availability, hybrid Cloud model. Leveraged data governance and stewardship to source IaaS, PaaS, and SaaS systems, resulting in increased company value and concurrent capital cost reduction. ◼ Developed and led the company's IT Architecture Review Board that oversees the governance of all new technology brought into The Cheesecake Factory, the optimization of the existing legacy infrastructure, and alignment of major IT projects with documented architectures.
Brought on board to lead Enterprise Architecture initiatives for a $40 billion - plus healthcare industry leader, establishing IT standards and the governance strategy. Instituted IT governance processes, managed standards database and lifecycle, and facilitated the IT Standards Board as well as committees. ◼ Reduced technology acquisition by 7% through establishing Enterprise Architecture Committee that promoted / drove alignment of technology standards with business strategies. ◼ Strengthened lifecycle support of ~4 , 600 technologies across 8 separate regions by creating and integrating IT Governance Strategy & Process.