• Directed day - to - day operations for a residential and commercial electrical contractor, spearheading company rebuild post - downsizing. • Managed commercial projects ranging from $30K to $1.1M and led recruiting, hiring, HR, and performance management. • Increased annual revenue by 25% year - over - year. • Served as liaison to commercial clients, oversaw change orders, RFIs, proposals, and on site progress assessments.

• Led multi - channel customer care operations for the world's largest footwear e - commerce platform. • Reduced customer response times by over 60% and consistently met or exceeded SLAs. • Managed department P&L, budgets, and payroll for a 100+ person team. • Launched outsourced support operations in Barbados, Honduras, and Colombia. • Selected and implemented technologies including Noble IVR / ACD and Boldchat. • Reengineered hiring, training, and performance management systems to improve workforce efficiency.

• Directed operations of a 200+ employee tele - fundraising center. • Negotiated union contracts and managed transition projects in coordination with local and national unions. • Improved fundraising outcomes and employee engagement during tenure.