Led regional HRSS strategy serving 15 , 000+ employees across 6 countries. Championed HR Evolution Program: Outsourced transactional processes, reducing operational costs by 30%. Flagship Project: Reduced hiring time by 80% (2.7 hrs → 0.5 hrs per hire) Achieved $127K annual savings and 67% compliance improvement Implemented digital signatures / e - files (100% paperless process) Regional Achievements: Deployed 60+ automations saving 1 , 000+ hours annually Boosted HR Chile NPS from -15% to 40% in 12 months

Designed continuous improvement framework adopted across LATAM. Delivered $200K cost savings through Lean Kaizen events.

Sold $400K+ in Shared Services Center, BPO & Process optimization projects. Led Site Assessment Projects: Analysis for the implementation of SSC for companies in Costa Rica, Sweden, Denmark, Mexico and USA (analyzed macroeconomic / demographic factors).

Implemented LSS methodology across Central America / Caribbean SSC: $2.5M cumulative savings from 15 Green Belt projects Slashed bank reconciliation time from 31 to 5 days Reduced open items from $7.5M