• Owned post - sales onboarding for SaaS healthcare platforms, defining MVP adoption milestones and success plans; applied Lean Six Sigma (DMAIC) methods to streamline workflows and reduce errors by 18%. • Improved adoption rates by 25% and reduced churn by ~10% through structured success planning and playbooks. • Leveraged Salesforce CRM and product health dashboards to refine backlog priorities, track KPIs, and deliver measurable outcomes; increased renewal rates by 15%. • Directed independent consulting engagements (Sep 2023 served as at 2024), and led a short - term contract at (Mar – Aug 2025), delivering compliance improvements and reducing escalation tickets by 15% within 90 days.

• Led onboarding and success planning for B2B SaaS RCM and EHR clients, achieving a 95% on - schedule go - live rate. • Partnered with sales teams to identify upsell opportunities, boosting ARR by 12%. • Applied Lean Six Sigma process mapping and root cause analysis to customer workflows, building adoption playbooks that cut churn by 8%. • Directed interim Project at and subsequent aligning 95% policy adherence across clinical teams and stakeholders to maintain compliance during EHR transitions.

• Product Owner responsibilities included defining MVP features, prioritizing backlog, authoring user stories, and coordinating Agile sprints; interventions improved utilization by 30%. • Drove NPS improvements of 10+ points through targeted interventions, stakeholder alignment, and Lean Six Sigma continuous improvement projects. • Delivered enterprise EHR transition projects on time and within scope by managing cross - functional teams, aligning stakeholders, and tracking KPIs through Agile / JIRA dashboards.