Centric Consulting is a privately - held management and IT consulting firm with over 1400 employees that serves large middle market and Fortune 2000 clients. I was responsible for starting and growing the Charlotte, NC geography to a $12MM business unit in 6 years. • Develop and execute Go To Market strategy that resulted in targeted client acquisition • Participate in networking activities / charitable organizations that facilitated access to target buyers (SIM, Apparo, etc.) • Recruit and hire consulting professionals to provide billable services to clients • Prospect, pursue, sell and negotiate new client relationships • Oversee project delivery and ensure client satisfaction with services provided • Participate in national, firm - wide initiatives on Innovation, People Management and Delivery Excellence
The VP of Operations reported to the CEO and was responsible for managing over two hundred individuals in six functional areas across the globe. • Identified opportunities and leading strategic initiatives to improve global performance. Developed and communicated the "case for change" for each to the CEO (financial, efficiency, effectiveness, security, and scalability considerations): ◦ Outsource corporate email ◦ Implement Knowledge Management / Search solution ◦ Implement Global MPLS telephony solution ◦ Rolled out a leadership development program • Provided overall leadership and management for the acquisition of a South African software company. Organized and coordinated activities across all involved parties including legal, sales, marketing, software development, internal IT and operations. • Redesigned 24 x 7 x 365 monitoring processes for our Software - as - a - Service (SaaS) production environment involving teams in the Republic of Georgia, India and the US to improve efficiency and effectiveness. As a result, production issues dropped to zero in the month of August after averaging nine issues per month for May, June and July. • Managed response to a DDOS attack at our production hosting provider, including coordination of technical and client support / communication resources. • Served as the acting CISO; responsible for completing annual Penetration / Vulnerability testing, annual SSAE 16 SOC 1 Type 2 audit, serve as subject - matter expert during the sales cycle to address prospect security concerns; coordinate client - led penetration / vulnerability testing for blue chip customers
ISOdx Solutions was a privately - funded software start - up that offered advanced remote monitoring and compliance management products that resolved technology support issues and satisfied audit requirements faster than ever before. This position reported directly to two major shareholders, and was responsible for all day - to - day operations of the business. • Refined existing business and financial plans to pursue a new market, establish key milestones, and reset investor expectations. • Achieved ~100% YoY revenue growth (2011 to 2012) while reducing YoY expense by 10%. • Transformed the business development function - replaced the existing sales team with software sales professionals, defined a business development process that accelerated pipeline velocity, and implemented SalesForce.com to manage / measure sales activities and effectiveness. • Provided thought - leadership by publishing periodic blog postings and YouTube videos, speaking at key conferences, and contributing to LinkedIn communities germane to our target market. • Worked closely with engineering & software development teams to design, develop and procure key technology components to improve product functionality (Linux, Java, PHP, PostgreSQL). • Provided guidance for six - week SCRUM sprints, including requirements definition, prioritization and user acceptance testing.
Decision Areas of direct responsibility included serving as the acting President for two lines of business, and managing the Finance / Accounting, Client Services, IT, Human Resources, Legal and Facilities functions. • Reduced expenses by 20% by implementing a matrixed Shared Services organization • Achieved ~60% YoY revenue growth (2009 to 2010) whle acting as President of the Business Intelligence & Reporting LOB by expanding the relationship with a key customer. • Hired IT Director and worked together to implement a new IT infrastructure, replacing more than sixty physical servers with five physical servers using VMWare. • Managed the design, construction, build - out and relocation to a new 15,000 sq. ft. corporate HQ.
Founded a privately - held $10MM management and IT consulting firm. Led the growth of the firm from fifteen to seventy consultants in five years, including the addition of a second office in Atlanta, GA. • Developed the firm's mission, core values and critical success factors in collaboration with the senior management team, to ensure tactical activities could be evaluated against strategic objectives • Led annual strategic planning activities, including SWOT analysis, customer segmentation, marketing and P&L planning for all firm service offerings • Conducted ROI and cash flow analysis / projections to evaluate investment and expansion options (e.g., developing an Innovation service offering, opening a second office in Atlanta) • Developed and presented client proposals and statements of work / engagement letters to client executives and stakeholders; established and serviced ongoing relationships at named accounts. • Managed all facets of day - to - day operations of the firm; including business development, marketing / communications, legal, human resources and operations / finance. • Led a successful MBO in August, 2006. Firm was subsequently purchased by Perficient in 2011 .
a global strategy and information technology consulting firm with more than 10,000 employees, was created as the result of the merger of Whittman - Hart / POV Partners and USWeb / CKS in March, 2000. Whittman - Hart, a in June, 1999. Notable accomplishments during this period include: • Launched the Charlotte office and achieved cash - flow positive operations in six months • Developed new office launch approach and work plan, secured new business, managed client relationships, provided direct oversight of major client engagements, and established relationships with local business and community - based organizations • As a result of two acquisitions, responsibility expanded to managing all aspects of a $20MM P&L and more than 150 employees in the marchFIRST Charlotte and Atlanta offices.
~100% YoY revenue growth (2011 to 2012) while reducing YoY expense by 10%., flow positive operations in six, Finalist – Charlotte Chamber of Commerce, Entrepreneur of the Year, 2006, Finalist – Charlotte COC Entrepreneur of the Year, 2005