Led 124 - person operations & IT teams across Europe, US, and Asia. Increased service revenue by 8.5% to 26.3M€ through standardization of customer - facing processes. Implemented global ERP (SAP at just 250K€!) and CRM (Salesforce) rollout in 10 countries within 10 months. Reduced costs by 15% via new call center and voice solutions. Optimized stock levels and secured global logistics efficiency with a DHL next - day delivery contract.

Led and restructured a 110 - person operations division, boosting efficiency and service performance. Grew service contract revenue by 10% to 10M€ through enhanced processes. Designed and implemented in - house training, adding €60K in new annual revenue. Resolved major outstanding complaints, avoiding litigation and financial risk.

Direct sales high - end audio

Led global SAP cloud migration (AWS), landscape management (LaMa), and monitoring (FRun) deployment. Boosted efficiency and user satisfaction by automating KPI / SLA reporting and adopting best - practice service delivery. Improved outsourcing partner productivity and compliance, strengthening IT operations resilience.

Managed 14,000 clients, driving upsell growth. Partnered with the CEO to professionalize and reorganize operations and sales within 6 months, implementing a continuous improvement program. Increased tNPS by 95 points and reduced complaints by 90% through process automation and enhanced service delivery. Negotiated an Azure cloud partnership, saving €250K annually. Centralized European support and services to align with the global cloud and digitalization strategy. Mentored and promoted two managers into key leadership roles.

Designed and executed an innovative €107M global IT outsourcing strategy, cutting costs by 21M€. Directed multi - country cross - functional teams, ensuring compliance and delivery under budget. Negotiated and rolled out SD - WAN contract globally, improving performance and security.

Led company operations focused on digital transformation & O365 cloud solutions for SMEs. Tripled net profit in 2 years by driving proactive managed services and new business acquisition. Strengthened ecosystem with Microsoft & vendors, earning Microsoft Rising Star Award (2016). Positioned Synergics as leading SME digital transformation partner in Belgium.

Led a 280 - person BU with €45M P&L, reporting to the group COO as a member of the international MT. Partnered with the board and PE investors to steer transformation and drive digitalization & operational excellence. Introduced proactive managed services that lowered incidents by 20% and attracted new customers for this. Improved customer satisfaction, lifting Whitelane outsourcing ranking from 24th to 6th. Rolled out global partner network and best - practice process framework. Delivered significant cost reductions through logistics / supply chain transformation and outsourcing partnerships.

Managed the IT Systems & Services department during interim leadership. Designed and implemented an IT disaster recovery plan, successfully stress - testing it. Improved compliance by refining SOX processes, leading to a full audit pass. Reduced telecom expenses by 30% through outsourcing data and voice services.

Led the Managed Services department and ran key strategic projects. Actively and successfully participated in numerous public tender processes. Turned around a loss - making outsourcing deal by renegotiating contract scope and reorganizing the on - site team. Developed Bull's market expansion strategy, enabling entry into private sector from exclusive public market presence.

Launched innovative products (IP security, RFID tracking, powerline solutions) with partners including Microsoft, Intel, Philips. Collaborated in the Telindus M&A process, leading strategic project execution. Founded and led an IT PMO within 2 months, deploying PMBoK and standardized KPI / SLA reporting. Introduced MS Project ERP, training project leaders across 3 departments. Enhanced IT resource allocation via integrated project planning and introduced project portfolio planning.

Built and led a 24 - person IT support team for 12,000 end users in under 3 months. Only BU Director to meet 100% SLA compliance without paying penalties in outsourcing project. Implemented ITIL processes and deployed BMC Remedy ITSM tool. Mentored junior staff into leadership roles.

Founded and led an executive change & strategy team across 11 countries. Standardized installation, support, and maintenance procedures, boosting efficiency and customer satisfaction. Managed pan - European product portfolios for hardware, applications and services. Set up 3 international service desks that achieved 98% remote case resolution. Developed and launched an all - in - one PBX system, cutting installation time by 60%. Automated telecom upgrades, reducing timelines from 2 weeks to 1 day. M&A highlights Orchestrated seamless NEC Philips → RealDolmen integration. Integrated multiple software tools & teams into Wolters Kluwer operations, optimizing product portfolio and cutting costs. Contributed significantly to multiple M&A initiatives at Getronics by offering detailed strategic input.

Top results in the Proximus senior management development program