• Regularly provided consultation and support for automating key business processes to Fortune 500 clients. • Managed and coordinated the development of vital features of Power Automate for desktop. • Managed and led the telemetry and data analysis of the product and collected insights to form the Power Automate roadmap. • Coordinated key product areas such as documentation, localization, and privacy agreement.

• Led the technical writing team. • Designed, implemented, and managed the award - winning corporate learning platform. • Proposed, designed, and implemented the online version of the company's products documentation as well as the documentation of the industry's first RPA programming language. • Created digital content for the company's website and community discussions. • Developed and managed the product documentation. • Developed and prepared content for analyst reports. • Provided live demonstrations and training to customers and prospects on - site and remotely as well as training for new hire onboarding.

• Member of the network maintenance team. ◦ Set up and maintained company's hardware (PC, Peripherals, Servers, Switch, PBX, UPS, CCTV). ◦ Supported the existing cable at the company's headquarters and branches. ◦ Maintained and managed the companies' antivirus. ◦ Configured PDAs (handheld scanners). ◦ Maintained the documents scanner software and hardware device. • Cost control and functional improvement officer of the IT Department. ◦ Monitored the compliance with suppliers' contracts. ◦ Inspected the accuracy of implementation of above contracts and controlled billing for services / supplies purchased. ◦ Managed off - contracts purchases of supplies / consumables / services via. suppliers' offers. ◦ Organized and filed assets (i.e. equipment, consumables) and data (i.e. invoices, suppliers contracts).

• Participated in the network maintenance team, assumed total responsibility of the company's network maintenance, was actively involved in the website design and implementation.