Drove Governance, Risk, and Compliance functions for the global commercial division as a Risk Leader. • Led risk professionals in the improvement of critical risk management practices for regulatory, cybersecurity, privacy, third-party, resiliency, accessibility, and business operations, yielding a 33% improvement in risk hygiene and 95% risk attach to issues and findings. • Initiated new AI risk and compliance effort to establish governance, data standards, and proper usage guidelines at the divisional level for 100+ ChatGPT pilots and projects. • Improved compliance and controls testing for applications and services with a 400% improvement in evidence-based testing using near-shore and offshore third-party vendors. • Defined division-level policy and system controls to bring unsanctioned IT programs into compliance. • Ensured all internal and external audit work and certifications (ISO 27001, 27018, 27701) were up to date, comprehensive, and efficient, reducing ISO preparation time by 50%. • Collaborated with divisional and enterprise risk domain experts to improve overall risk posture, optimize effectiveness of operations, and foster a culture of compliance in stakeholders.

Guided the operation of the company’s Enterprise Security Governance function, the Information Risk Management Council, and delivery of portfolio of security programs as Program Lead. • Improved the quality and decision cycles of strategic risks assessments for the company, increasing credible data sources and reducing decision cycles by 75%. • Led the definition, implementation, and improvement of an enterprise security metric scorecard for monthly executive review, with average divisional improvements ranging from 5% to 45% across 16 metrics. • Produced a semi-annual ranking and analysis of 15 strategic or emerging enterprise and privacy security risks. • Initiated regular executive communications and stakeholder engagement for efforts requiring support or escalation, including senior leadership, the Board of Directors, and the Audit Committee. • Managed third-party experts and services to deliver needed internal and external/regulatory capability assessments as well as strategic, multi-year security initiatives, including NIST and US CMMC Readiness. • Briefed Fortune 500 executives on effective governance and risk models in support of their enterprise efforts.

Spearheaded the integration of Nokia into Microsoft’s IT environment as the Program Lead. • Managed the technical, change management, and operational workstreams of a 60-person global employee and vendor team across IT divisions to launch needed capabilities and collaboration tools across multiple Microsoft business units and operational regions. • Administered a complete and productive transition of 12,000 employees into Microsoft’s global locations and key systems to 100% within 1 month. • Defined IT productivity tools for 2 new India call centers and 5 global factory locations.

Directed strategic plans, platform deployments, IT site operations, and infrastructure support as Regional Lead. • Operated an organization of 40 IT managers and 100+ third-party technologists across the Americas, providing consistent, high quality, site-specific IT services and end-user productivity. • Served as a Change Lead for Microsoft IT’s Digital Transformation program, providing service definition, change management, and organizational communication for the company’s first cloud migrations. • Designed and executed shared services strategies, worldwide deployments, and technology adoptions across global sales and partner solutions (Siebel, Dynamics) creating $18M in operational savings over a decade.

Managed strategic process re-engineering programs to improve go-to-market strategies, core sales, and marketing business processes across customer and partner segments for the US subsidiary. • Led Business Infrastructure team, including leading strategic sales operations projects, implementing sales systems, and increasing field productivity for a $4B division.

Provided strategic direction and resource deployment for consulting practice’s modernization of client businesses through technology solutions, resulting in revenue of $10M and partner sales of $5M.

Executed award-winning strategy for Amazon's first alliance ecosystem, certifying 7 inaugural partners to provide solutions to Amazon's merchant community while launching 75 clients on Amazon’s e-commerce platform.