• System administration and IT support for several locations in Michigan and across the US - Included Windows, macOS, iOS, padOS, android devices, conference rooms, networks, printers - Managed Windows, Android and Apple user endpoint devices using Microsoft Intune and Moysle MDM - Deployment of end user hardware utilizing Windows Autopilot - Deployed Intune policies and packages while utilizing Company Portal - Managed patching for Windows and macOS devices including Windows 10 to Windows 11 Upgrade - Maintained high level satisfaction through ticketing system, proactive communication and problem-solving - PowerShell scripts to reduce onboarding time, application packaging and administrator access requests - User onboarding and offboarding - Mentored IT interns and Trained end users • Managed vendor relationships involving hardware, software and other services • IT Project Management - Design and installation of conference rooms, networking wiring, opening and closing of facilities • Asset management of all IT equipment from procurement to disposal - Managed equipment repairs • Continuous research and evaluation of emerging technologies and implementing new ideas