Drove portfolio management, established mechanisms, prioritized and delivered goals as part of Music PMO. Led quarterly resource allocation program for 1400+ employees in Airtable, which increased stakeholder engagement, aligned priorities with financial targets, and optimized strategic planning initiatives. Established processes for annual strategic portfolio planning in partnership with executive leadership, product owners, designers and engineers, including goal OKR’s, prioritization, and governance. Conducted product risk assessments in Airtable and implemented gap responses, including decision audit trails and prioritization, resulting in successful feature delivery and mitigation of impacts to business. Formulated operational tooling initiatives, including creating integration requirements between Jira and Airtable, partnering with IT system administrators and 3rd party vendors, and documenting testing plans. Mentored program managers, designers and goal owners on processes and best practices, including developing training materials, hosting office hours, and providing individual ad-hoc user support.

Led technical initiatives and process improvement programs impacting Disney+ streaming platform infrastructure. Managed streaming platform unification program collaboratively across 30 technical teams, resulting in streamlined product development, redundant process elimination, and improved customer experiences. Implemented retrospective program for enterprise scale streaming platform launches, driving engineering process enhancements, product refinements, and a 25% reduction in errors during subsequent launches. Launched internal audit program on enterprise tooling, including analysis of qualitative data, change management recommendations, and development of findings into $3M of potential cost reductions. Coached enterprise program managers, software developers, and product leads on OKR’s and best practices for technical execution as part of engineering Center of Excellence (COE).

Executed strategic roadmap priorities for Disney+ as member of Enterprise Program Management team. Engineered resource performance tracking in Tableau to highlight productivity gaps, including defining milestones and key performance indicators, providing actionable planning insights for leadership teams. Initiated a master project schedule encompassing technical and marketing team operations, facilitating leadership communication, accurate reporting and expediting the delivery of critical software components. Codified Jira best practices and developed continuous improvement recommendations, standardizing reporting processes, metrics and JQL methodologies for enterprise portfolio management teams. Coached enterprise program managers on optimal utilization of REST API’s, encompassing appropriate security methods, JSON formatting specifications, documentation, data error handling and bug resolution.

Launched strategic programs to support core research facilities as part of UCSF’s Research Resource Program. Led ERP platform replacement, including securing agreement from stakeholders on methodology, resulting in Agile data migration plan that seamlessly transitioned 6 research labs to new cloud workflow. Executed IT risk assessments, ensuring vendor compliance with security policies and protocols, including deliverable tracking, risk mitigation plans, and secure data flow architecture documentation. Guided 3rd party vendor integrations with financial systems, Oracle PeopleSoft, and security identity management layer to ensure continuous business support for accounting and finance stakeholders. Constructed and published detailed project plans in Smartsheet and Visio to clearly communicate phased implementation assignments, highlight dependencies, and articulate system design details.

Led consulting engagements at a global information services provider of marketing and identity solutions. Owned all stages of bespoke analytics and standard SaaS platform engagements from RFP through implementation, including scope, schedule, budget, resources, and timely delivery of deliverables. Leveraged Kanban to manage retail e-commerce program delivery, ensuring client engagement and improving collaboration with software engineers, developers, product owners and executive stakeholders. Managed Salesforce data migrations for sales support engineers, providing accurate and timely client status to guide account management team in ongoing business development and post-sales activities. Partnered with product leads to ensure backlog reflected client feedback, resulting in the continuous improvement of platform features, tools and analytical offerings to meet the evolving needs of customers. Governed multiple consulting and machine learning projects for financial services clients, driving visibility of marketing effectiveness, redefining audience segmentation, and improving customer experiences.

Delivered implementations of client focused consulting and data science solutions. Acquired by Neustar in 2015. Produced monthly retail sales volume reporting for consulting client, including automating processes and training global developer team, which reduced report generation operating costs by 75%. Reconfigured Tableau sales and marketing reports for 15 retail e-commerce brands, improving performance by surfacing discrepancies and monthly changes while reducing attribution errors by 40%. Directed parts defect database automation program for international automotive manufacturer, increasing efficiency by 50% by removing manual audit interventions and systematically flagging potential recalls. Managed business intelligence report production initiatives for global financial services clients, eliminating inefficient process flows by replacing manual report creation with automated solutions. Successfully led employee time tracking software platform change management, including training development and data mart publication, resulting in seamless transition and improved HR reporting.

Directed consulting projects at an attribution ML solutions startup. Acquired by MarketShare in 2015. Orchestrated capacity planning for project budgets of $5 million+, including developing accurate financial modeling forecasts, P&L’s, and resourcing plans across multiple team verticals and geographies. Administered project to optimize inventory management systems for automotive manufacturer clients, providing warehouse parts operations with unified communications and integrated ERP functionality. Piloted business analytics process engineering for leading consumer electronics brand, simplifying data flows, resulting in optimized reporting outputs for 400+ retail stores across 16 regions. Authored business intelligence reporting for mobile wallet payment platform launch, using MicroStrategy Analytics, SQL, and Tableau Server to extract data, track KPI’s, and eliminate fraudulent activity.