Support fleet reliability and capital improvement projects for Metro-North's rolling stock, coordinating with engineers, contractors, and shop leadership to troubleshoot failures, manage contractor performance and oversee restoration work. Partnered with senior engineers to diagnose electrical and mechanical issues across a fleet of 1,200 rolling stock equipment, consolidating findings into reports that informed maintenance strategy and asset lifecycle decisions. Monitored contractor performance on multimillion dollar restoration/overhaul projects, ensuring compliance with scope, safety and project schedules. Streamlined communication between engineering teams and shop management, improving repair turnaround and minimizing equipment downtime by 15%. Identified recurring repair trends and collaborated with engineers to recommend preventive maintenance strategies, reducing repeat failures and service disruptions by 35%.

Planned, scheduled and executed all stages of equipment delivery and implementation. Assessed business implications for each project phase to ensure successful delivery of Heating, Ventilation, and Air Conditioning systems. Directed 15-20 simultaneous projects valued at $150k-$4M across healthcare, education, and commercial sectors, consistently meeting cost, schedule, and client satisfaction goals. Negotiated Request For Information documents and change orders up to $500k, aligning contractors, suppliers, and executives to mitigate scope risks. Managed contract financials, tracking receivables and supporting AR collections, improving cash flow and reducing overdue invoices by 20%. Assisted sales in strengthening client relationships, contributing to higher retention and recurring revenue. Conducted site visits and enforced QA/QC standards, ensuring technical compliance and documentation accuracy.

Led the turnaround of an underperforming department, driving 100% Year-over-Year sales growth in the first year through strategic realignment and client engagement. Handled all aftermarket parts sale inquiries regarding replacement HVAC equipment by providing a rapid response within 48 hours with a formal proposal indicating pricing, lead time and scope of work. Managed a $1M+ annual sales pipeline with 40-50 accounts, improving retention by 40% and expanding client base by 50%. Partnered with marketing and supply chain to optimize campaigns and inventory, boosting lead generation by 20% and reducing shortages.

PMI-PMP