At SmartCenter CX Advisors, we partner with executives to reimagine contact centers as strategic assets. By combining AI, global staffing strategy, and next-gen technology, we build smarter operations that scale efficiently, improve customer experience, and deliver measurable financial outcomes. Our approach turns traditional cost centers into engines of loyalty, growth, and profitability.

Hired to rapidly optimize operational margins in preparation for Series D. and Series E funding request. Responsible for seasonal operations flexing 600 to 2,500 agents supported in US based in-house and BPO partners. Centers support revenue generating services by completing complex, high-risk identity verifications at the rate of 6M video sessions and 21M back-office documents annually. Once verified, centers offered account management support through email, chat, and phone support. Other Roles: Interim Chief of Staff to CXO - Led Product and Engineering operations and delivered end-to-end Product Development Lifecycle using SFDC, JIRA

Hired to drive transformation and performance excellence for US and Canadian Consumers in (3) badged service centers and (8) BPO sites in US, Nicaragua, Costa Rica, India, and Philippines. Provided highly regulated services for Consumers to order a copy, freeze, place a fraud alert, or dispute their credit file. Living our mission of “Helping Consumers Live Their Financial Best” through Consumer education, including value propositions of monitoring services (revenue generation). Other Roles: VP of Operations, Workforce Solutions, +660 agents, $15M operating budget