Directed office, digitization, and community integration projects to improve collaboration, service quality, and organizational alignment with strategic objectives. • Led office refresh and digitization initiatives, modernizing operations, reducing errors, and improving staff collaboration and quality of client service. • Co-led regional initiatives and community integration projects, enhancing access, communication, and resource delivery and client services across internal and external stakeholders. • Conducted audits and developed process maps, documentation, communications, and training programs, enabling consistent project execution and adoption. • Facilitated strategic planning sessions, working groups, and steering committees, ensuring alignment with organizational OKRs and priorities. • Partnered with executive leadership on project plans, budgets, and resourcing, providing clear updates to drive informed decision-making. • Developed metrics reports and presentations using data analysis and data viasualisation tools for senior and executive leadership.

Supported regional simplified access and digital enablement initiatives aligned with organizational and provincial goals. Coordinated cross-functional teams, facilitated stakeholder engagement, and ensured smooth implementation of new operational processes and digital solutions. • Partnered with leadership on operational and facilities planning, contributing to design of new centralized hub that streamlined access to services. • Developed and maintained comprehensive project documentation, SharePoint sites, and reporting tools, supporting leadership and project teams. • Established and facilitated advisory committees and engagement sessions with diverse stakeholders, strengthening collaboration and decision-making. • Co-created and supported the Indigenous Advisory Committee, ensuring equitable participation and representation of all communities. • Organized and facilitated seminars for Executive and Senior Leadership, driving alignment with strategic objectives. • Facilitated working group meetings by gathering and documenting functional and non-functional requirements to support project design. • Designed use cases, testing and validating new procedures and software before implementation. • Prepared and maintained implementation plans, progress reports, and presentations, providing leadership with accurate project status updates. • Produced tailored communication, including posters, articles, and presentations, engaging internal and external audiences.

PROSCI Change Management, PMI-CPMAI, Google Project Management Essentials