• Lead the planning, execution and delivery of large-scale quality programs to deliver accurate, brand- aligned translations in a fast-paced environment • Act as primary POC for linguistic quality across 24 geos, coordinating distributed cross-functional teams to resolve challenges and maintain outstanding standards across multiple work streams • Own end-to-end Linguistic QA workflows, developing detailed project plans, timelines and stakeholder communications while defining key milestones, quality metrics and reporting • Document processes and ensure post-project knowledge transfer to maintain consistency and enable continuous improvement • Use Meta’s project management tool to coordinate resources, assign tasks, resolve roadblocks and track workflow progress • Apply agile and hybrid methodologies to optimize workflows, manage risks and drive continuous improvement across cross-functional teams • Analyze quality data and report project status, risks and key decisions to leadership, providing actionable insights that improve efficiency and accuracy • Facilitate collaboration between internal teams and external vendors through transparent communication to solve problems and achieve optimal outcomes • Support vendor performance in a cross-vendor setup, resolving issues and ensuring compliance with quality and operational standards • Onboard new team members with clear training to accelerate integration and performance

• Led multiple complex localization projects and timelines in parallel, managing diverse stakeholders and deliverables in a fast-paced, multicultural environment • Owned account management for eight high-profile clients, achieving high retention, revenue growth and client satisfaction • Managed vendor relationships, allocating resources, negotiating rates, timelines and deliverables, resolving issues and providing feedback to ensure cost-effective, high-quality outputs • Contributed to strategic planning meetings, reporting project status, risks and key decisions to clients while aligning scope, priorities, resources and budgets to boost effectiveness • Partnered with cross-functional remote teams (sales, tech, vendors) to troubleshoot tools, improve workflows and support account development • Implemented ISO 9001-compliant quality control, ensuring robust governance and documentation • Captured process insights and maintained clear documentation to enable smooth handovers and knowledge sharing

• Served as the main point of contact for domestic and global partners • Supported the organization of educational webinars and conferences • Created content in Greek and English for web and publications, improving online presence and engagement

Professional Scrum Master™ I (PSM I) certification