• Oversaw planning and execution of change management for 4+ product launches, coordinating stakeholders, timelines, and resources to ensure successful launch and adoption. • Led the migrations of 400+ documents from Microsoft 365 to the new knowledge base (Agora), improving global access to resources and enabling more efficient onboarding and training. • Delivered 20+ global onboarding sessions and 4 training modules, boosting platform fluency across teams in EMEA, LATAM, and North America. • Developed standardized frameworks for new product launches, case studies, and use cases, streamlining go-to-market processes and improving global knowledge sharing. • Developed change impact assessments, training materials, and communications to ensure readiness and alignment across teams.

• Project manager for three workstreams within Nike’s Global HR Modernization program, impacting ~85,000 employees and consolidating 21 HR systems into Workday as the single global platform. • Designed and facilitated Workday and ServiceNow trainings across North America and global regions; successfully delivered 1,000+ virtual and in-person sessions covering Payroll, Benefits, Leave of Absence, Talent Acquisition, and Total Rewards. • Partnered with internal tech teams to analyze, design, and deliver training content tailored to functional HR teams; developed over 10 ServiceNow training courses and multiple Workday enablement programs. • Led Service Rehearsal Testing (SRT) for new HR processes, coordinating practice scenarios within Workday; achieved a 90% adoption success rate while collaborating with business analysts to resolve escalated issues via JIRA. • Created knowledge tools: job aids, Q&A databases, and knowledge base updates to ensure ongoing learning; developed a training dashboard in Smartsheet/LMS to track completions and ensure accountability across HR functions. • Authored and deployed 100+ global communications to HR partners, people managers, and retail store leaders; created ServiceNow communication standards and trained teams on how to send effective global comms. • Ensured continuous improvement by capturing training feedback, monitoring adoption metrics, and adjusting change management approaches to maximize engagement and minimize resistance.

• Led a depot crew of 40+ unionized technicians who maintained a fleet of ~5,000 Lyft assets on-ground. • Collaborated with stakeholders SOP’s and KPI’s that contributed to San Francisco’s number one ranking within the nation. • Created company-wide training programs to improve onboarding and increase mechanic productivity. • Created data-driven initiatives that improved crew productivity and efficiencies