Customer Experience Specialist Customer Experience Specialist Customer Experience Specialist with [X+] years of strategic, customer-focused experience in designing, implementing, and optimizing customer support systems in a variety of industries. Skilled in the management of customer engagement strategies, complex inquiries and coordination of service operations and business objectives. Proficient in executive-level and team-level advisory practice, training, and retention enhancement based on empathy, efficiency, and data. Believes in using modern human service solutions to scale to serve a growing company and provide a customer experience that is outstanding and worthy of a human being.