As an Operations Manager, I lead the collections and customer service areas, ensuring high standards of quality, efficiency, and customer satisfaction. I have over six years of experience leading recovery and customer experience teams in the financial sector, across both inbound and outbound contact centers. I’m driven to deliver measurable results and improve every step of the customer journey. I’m bilingual in Spanish and English and bring experience in business unit management, cash application, sales and marketing, customer service, social media, analytics and quality control, administration, and problem-solving. I’m always looking for challenges that let me learn, grow, and make an impact.