Managed the end-to-end client journey and office operations for a professional will writing firm. Ensured the accurate and compliant production of legal documents while delivering exceptional, empathetic customer service. Acted as the primary client liaison, managing enquiries and building trust during sensitive planning. Guaranteed the precision and legal compliance of all Wills, LPAs, and Trust documents. Oversaw all office functions including diary management, data protection (GDPR), and confidential filing systems. Led an admin team, fostering a culture of accuracy, discretion, and efficiency. Implemented process improvements that enhanced data security and reduced processing times. Managed recruitment for the company, hiring candidates for various roles.