Hello, I'm Leonie Bennett.
Details
- Professional CategoryOperations, Logistics, Customer Support
- Location
- Years of Relevant Experience0-5 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)20
Headline
Head of Admin/Customer Service Department
Experience
Head of Admin/Customer Service Department
Relevant/Notable employerSecure LegacyMarch 2024 - CurrentManaged the end-to-end client journey and office operations for a professional will writing firm. Ensured the accurate and compliant production of legal documents while delivering exceptional, empathetic customer service. Acted as the primary client liaison, managing enquiries and building trust during sensitive planning. Guaranteed the precision and legal compliance of all Wills, LPAs, and Trust documents. Oversaw all office functions including diary management, data protection (GDPR), and confidential filing systems. Led an admin team, fostering a culture of accuracy, discretion, and efficiency. Implemented process improvements that enhanced data security and reduced processing times. Managed recruitment for the company, hiring candidates for various roles.
Industry
- Administrative and Support Services
Specific Jurisdictions That I'm Qualified In or Can Cover
Spain: Málaga
Language(s)
- English
Education
Cork Institute of Technology
DiplomaMusicJuly 2012 - May 2013
I am interested in
- Professional / Business Networking
- Career Opportunities