Consumer Services
Retail
Wholesale
Manufacturing
Transportation, Logistics, Supply Chain and Storage
Active

Yvonne Mau

Chief Operations Officer

Jurisdiction

United States

Notable Employer

  • Executive Director - Head of Supply Chain Operations at New Avon LLC
  • Senior Manager of Design, Product Development & Sourcing at New Avon LLC
  • Senior Manager - Global Purchasing & Production at David Yurman

Experience

Seniority LevelC-Suite
Years of Experience20+ years
Current StatusActive
Chief Operations Officer
2025 - Present

Founding member of the Executive Committee hired to architect Hazel’s global operations and sourcing infrastructure from the ground up. Built the end-to-end supply ecosystem—including sourcing, product development, manufacturing, logistics, and fulfillment—to enable hypergrowth and regulatory compliance. Partnered cross-functionally with R&D, Marketing, and Finance to scale from concept to commercialization across channels. Own P&L including cash flow and Capex, gross margin, IT, HR, Customer Success, and market expansion opportunities that align with growth targets. • Scaled multi-channel operations from launch to 1,650 retail doors and triple-digit DTC growth, driving 150% YoY revenue increase • Delivered 70% cost-of-goods reduction through strategic sourcing and supplier negotiations that expanded gross margins • Expanded manufacturing footprint globally across North America and Asia, diversifying capacity and capabilities to increase throughput 30× while enhancing product quality, improving lead times and meeting FDA Class I medical device requirements • Accelerated innovation cycles by integrating advanced engineering and semi-automation, cutting production lead times by 50% and enabling next-gen SKU launches • Built a scalable 3PL network through data-driven network optimization, reducing fulfillment lead time by 33%, achieving > 98% on-time delivery and > 99% accuracy • Digitized retail operations via EDI integration, halving order processing lead time and improving retailer service levels • Optimized inbound logistics by creating a preferred freight-forwarder platform and reduced transportation costs by 30% • Established SOPs and analytics-driven playbooks for inventory management, demand forecasting, supply planning, returns processing, and quality management system to enhance visibility and operational control • Oversee Capex investments to align infrastructure and systems with Hazel’s 3× growth trajectory

Executive Director - Head of Supply Chain OperationsNotable
2017 - 2021

Promoted to optimize cash flow, gain operational efficiencies, reduce overhead and maximize P&L benefit. Lead Fashion, Jewelry, Home & Wellness categories from concept ideation to on-time delivery for the US, Canada and Puerto Rico markets. Directed 6000 new SKUs in Jewelry, Watches, Accessories, Apparel, Footwear, Handbags, Home Goods, Beauty Implements, Kids and Wellness categories. Accountable for $75MM in Spend, $38MM inventory and $175MM Revenue. Attracted, trained, promoted and retained a team of 45 people. • Redefined sourcing network by consolidating suppliers and remapping the footprint to unlock $3.6M in annual savings • Led high stakes negotiations to extend payment cycles by 30 days, generating $11M in working capital benefit • Executed Request for Proposals across direct and indirect suppliers, delivering $400K cost savings and $2M in cost avoidance • Reduced COGS by 20% ($4M) through deep-dive cost analysis, value engineering, and component-level redesign with suppliers • Strengthened supplier accountability via chargeback and penalty programs, recovering 100% of lost sales • Introduced the “Key Item Review” sourcing process with a tiered product classification strategy to reduce inventory by 22 days • Delivered $1M+ in annual savings by optimizing DC workflows and increasing operational productivity • Enhanced supply resilience through commodity hedging and material backup strategies, avoiding $350K in cost exposure • Built a performance-driven team with 100% retention and 45% internal promotions, fostering a culture of innovation and operational excellence • Instituted S&OP discipline to improve forecast accuracy and drive 3% revenue growth YoY • Directed benchmarking analyses to identify enhancements and execute best practices to achieve $750K reduction in spend

Senior Manager of Design, Product Development & SourcingNotable
2011 - 2017

Hired to spearhead the product design, development and sourcing of new product launches. Set category strategy for sales, inventory, product assortment, size of line, pricing and service rates. The staff of 10 people included Design, CAD Engineering, Product Development and Sourcing. Global markets include North America, Latin America, Europe, Asia and Africa. Delivered 2000 new SKUs for fashion jewelry, sterling silver & gold jewelry, and watches. Accountable for $20MM in Spend supporting $9MM inventory and $48MM Revenue. • Directed supplier nomination, volume distribution, and materials management to realize 99.1% order fill rate • Created a profitability financial model that was implemented for each product launch to deliver 1bp margin improvement • Launched on-line auction bidding program across vendors to drive competitive costing to generate a 5bp margin improvement • Shortened total product development process and lead times by 12 weeks (49%) • Implemented a Quality Control/Quality Assurance program to elevate customer experience and reduce complaints by 50% • Devised a Program Evaluation & Review Technique (PERT) development calendar to capture key stage gates and major holiday impact for inventory reduction of $2MM and a 15-day improvement • Re-vamped supplier on-boarding process by establishing screening tools for optimal supplier performance; investigate new materials and manufacturing processes, active sourcing for new product categories, and resolve production & QC/QA issues

Senior Manager - Global Purchasing & ProductionNotable
2007 - 2010

Led the purchasing and production of all fine jewelry finished goods for 750K annual units. Created and implemented sales and operational processes to deliver 98% annual deliverable rate for customer orders with accountability for 3,000 SKUs and $35MM in spend. • Implemented standard operating procedures, purchasing strategies and procurement policies to ensure on time delivery of components and purchased finished goods consistent with established quality, cost, and appropriate bill of material specifications • Initiated efforts to analyze supplier capacities, lead times and minimum order quantities; and placed orders into factories and contractors accordingly to manage supplier allocations • On-boarded new suppliers based on capabilities, capacity, price, timing, and quality to meet manufacturing requirements • Oversaw issuance of all finished goods purchase orders through Materials Requirements Planning (MRP) and developed processes to expedite/de-expedite orders based on changes in demand planning • Executed corrective action plans with suppliers to solve QC/QA and manufacturing issues affecting delivery schedule

Education

Degree of Finance and MarketingNew York University Stern School of Business
1995 - 1999

Skills

Core skills9
Languages3

Skills

Business Transformation and Turnaround
Scaling startups to high growth
P&L ownership
Talent Development and People Leadership
Operations Optimization
Scaled multi-channel distribution
B2B distribution
Margin and profitability
Supply chain optimization

Languages

English
Chinese
Cantonese

Services