Scaled growth: Grew revenue 100X+ and margins 3X, from first enterprise customer to 3.5M+ covered lives. • Leadership: Built and directly led teams of 50+ across product, operations, support, and devices. • AI Innovation: Created “V,” the first LLM-powered virtual care assistant, and launched AI/ML products to improve engagement and ROI. • Product Strategy: Directed end-to-end strategy across mobile, web, provider apps, and data systems; achieved NPS 84+ and app ratings 4.7+. • Market Impact: Co-created offerings in obesity, diabetes, CBT, and navigation adopted by Fortune 50 employers and national payers. • Operational Wins: Increased enrollment conversion 15%, reduced CAC, and cut provider time 50% with a new provider- facing product. • Executive Role: Negotiated enterprise deals, delivered board-level pitches, and ensured delivery of contract performance guarantees (met or exceeded all ROI and outcomes targets). Represented company in speaking engagements.
Led consumer health software for Jawbone UP; managed cross-functional teams of 70+. • Drove engagement and retention and AI features, achieved #1 Fitness app and “Best Fitness App of the Year” (The Verge). • Maintained 4.5+ app ratings across iOS and Android in 15+ countries. • Launched public global firmware beta programs, raising Amazon reviews by 1.5 stars. • Created advanced ML-driven insights platform (Smart Coach).