-Multichannel customer support (phone, email, chat), ensuring prompt and effective assistance throughout the entire service cycle. -Coordination with internal teams (medical, technical, logistics, sales, and operations) to deliver quick and accurate solutions to customer needs. -Management of inquiries, complaints, and escalations using tools such as Salesforce, Zendesk, Jira, and Twilio, maintaining clear and professional communication. -Support post-sales processes and customer retention, ensuring a seamless experience after service purchase. -Identify opportunities for upselling and additional services based on customer needs, contributing to satisfaction and loyalty.