Hello, I'm Luisa Azpúrua.
Details
- Professional CategoryOperations, Logistics, Customer Support
- Location
- Years of Relevant Experience0-5 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)20
Headline
Customer success agent
Experience
Cuastomer care specialist
Relevant/Notable employerDRSMILE SLAugust 2022 - June 2025-Multichannel customer support (phone, email,
chat), ensuring prompt and effective assistance throughout
the entire service cycle.
-Coordination with internal teams (medical, technical,
logistics, sales, and operations) to deliver quick and
accurate solutions to customer needs.
-Management of inquiries, complaints, and escalations using
tools such as Salesforce, Zendesk, Jira, and Twilio,
maintaining clear and professional communication.
-Support post-sales processes and customer retention,
ensuring a seamless experience after service purchase.
-Identify opportunities for upselling and additional
services based on customer needs, contributing to
satisfaction and loyalty.
Industry
- Professional Services
Specific Jurisdictions That I'm Qualified In or Can Cover
Spain: Madrid
Germany: Berlin
Language(s)
- English
- Spanish
I am interested in
- Providing Services based on my Expertise